Outpatient Service Rep III PRN

Sarasota Memorial Health Care System; Sarasota (FL); On-site; USD 32,000 - 42,000; Full time

Job summary

Sarasota Memorial Health Care System in Sarasota, FL is seeking a Registration Specialist who greets patients and conducts daily interactions with a positive, service-oriented approach. You will interview patients to obtain complete financial and insurance information, verify authorizations, and act as a liaison between the facility, physicians, insurers, and other healthcare agencies.

Responsibilities also include handling collections at registration, scheduling appointments, maintaining

Qualifications

• Minimum of two years' experience in a customer service setting.

Responsibilities

• Greet patients and collect financial and insurance information.
• Verify required authorizations and benefits.
• Answer phones and route to the appropriate party.
• Serve as liaison between the facility, physicians, insurers, and agencies.
• Schedule appointments and procedures.
• Maintain confidentiality of patient information.
• Assist with payments and collections at registration.
• Provide customer service excellence.

Skills

Customer service

Typing 30-40 wpm

Medical terminology

Computer literacy

Multitasking

Professional communication

Education

High School Diploma

Job description

Job Summary

Greets patients and conducts his/her daily interactions in a way which demonstrates a positive organizational attitude modeling the organization’s mission, vision, and values. Professionally interviews patients obtaining complete and accurate financial and insurance information. Verifies required authorizations as needed. Professionally answers the telephone and routes call to the appropriate party. Acts as a liaison between the facility, physician, insurance company and other healthcare agencies. Handles collections of monies from patients at the time of registration. Observes strict confidentiality in dealing with patients and patient information. Schedules patient appointments and procedures. Verifies pain management benefits, insurance coverage, and obtains authorization for all visits and/or special procedures for Sarasota Memorial Healthcare Systems. Capable of assuming supervisory role in absence of office manager. Excels in customer service.

Job Description

Department

Registration_WMP

Job Summary

Greets patients and conducts his/her daily interactions in a way which demonstrates a positive organizational attitude modeling the organization’s mission, vision, and values. Professionally interviews patients obtaining complete and accurate financial and insurance information. Verifies required authorizations as needed. Professionally answers the telephone and routes call to the appropriate party. Acts as a liaison between the facility, physician, insurance company and other healthcare agencies. Handles collections of monies from patients at the time of registration. Observes strict confidentiality in dealing with patients and patient information. Schedules patient appointments and procedures. Verifies pain management benefits, insurance coverage, and obtains authorization for all visits and/or special procedures for Sarasota Memorial Healthcare Systems. Capable of assuming supervisory role in absence of office manager. Excels in customer service.

Required Qualifications

• Require a minimum of two (2) year’s of experience in a customer service setting.

Preferred Qualifications

• Prefer previous college or vocational training.
• Prefer the ability to type 30-40 wpm.
• Prefer knowledge of medical terminology and third party payers, and computer literacy with windows based programs.
• Prefer the ability to: establish and maintain effective working relationships; meet and communicate with the public in a courteous and professional manner, and handle difficult customers or situations.
• Prefer the ability to function in multiple tasks, prioritize duties and demonstrate initiative and self-direction.

Mandatory Education

HS EQ: High School Diploma, GED or Certificate

Employment Screening Requirements

As part of Sarasota Memorial Health Care System’s commitment to keeping people safe, all individuals providing care to vulnerable populations are required to undergo background screening through The Florida Care Provider Background Screening Clearinghouse. https://info.flclearinghouse.com/