Patient Access Representative - Full Time Variable

Washington Hospital Healthcare System; Fremont (CA); On-site; USD 46,000 - 58,000; Full time

Job summary

Washington Hospital Healthcare System in Fremont, CA is seeking a Registration Clerk to manage patient registration across ED, Admitting, Outpatient Lab, Imaging Center and Pre-procedure areas. You will accurately capture demographic, insurance, financial and contact information in compliance with payers’ requirements.

Responsibilities include coordinating with staff, collecting deposits, obtaining signatures, scheduling appointments, and communicating professionally with patients and families.

Qualifications

• High school diploma or equivalent is required.
• Completion of college-level medical terminology course is preferred.
• Experience with admission/registration processes and record keeping is beneficial.

Responsibilities

• Coordinate with hospital staff to maximize patient data registration and refer follow-up to Financial Counselor.
• Identify insurance data in HIS to ensure accurate billing information.
• Gather government statistical information via screening forms and HIS data fields.
• Collect deposits and/or co-pays at or before registration.
• Obtain signatures on required forms.
• Interact professionally with staff and the public.
• Schedule patient appointments and enter data accurately in the system.
• Use critical thinking to make decisions with minimal supervision.
• Thrive in a fast-paced environment.
• May be assigned additional duties as required.

Skills

Communication

Decision-making

Adaptability

Composure under pressure

Teamwork

Typing 25 wpm

Internet skills

Education

High school diploma or equivalent

Medical terminology course (college level)

Tools

Windows OS

Job description

Salary Range: $33.74 - $41.96 + applicable differentials

Position Summary

Under the direction of the Central Registration Manager, the registrar is responsible for patient registration in various departments including the Emergency Department, Admitting, Outpatient Lab, Imaging Center, and Pre-procedure testing area. The registrar ensures accurate capture of demographic, guarantor, contact, privacy, financial, and insurance information in compliance with regulations from Medicare, Medicaid, and commercial insurance payers. Additionally, they act as a liaison with patient family members or responsible party.

Responsibilities

• Coordinates with hospital personnel to maximize registration of patient data and refer appropriate information to the Financial Counselor for follow-up.
• Accurately identify insurance data in the HIS system to ensure proper billing information is documented
• Gather all government-mandated statistical information via screening forms and specific data fields within the HIS system.
• Collects necessary deposits and/or co-payments at the time of, or before, the patient is registered.
• Gather all necessary signatures on all required forms.
• Interact in a professional and courteous manner with staff members and the public at large.
• Schedule patient appointments and enters required information in the computer system in an accurate and timely manner.
• Act within the scope of the job, utilizing critical thinking skills, making decisive judgments, and demonstrating the ability to work with minimal supervision.
• Demonstrates an ability to thrive in a fast-paced environment.

In addition to performing the essential functions listed, may also be assigned other duties as required.

Education Requirements

• High school diploma or equivalent, required.
• Completion of college level medical terminology course, preferred.

Work Experience

• Six months to one year minimum on the job experience necessary in order to acquire familiarity with admission/registration procedures and record keeping requirements
• Understanding of insurance coverage and medical terminology for accurate recording of patient medical and financial information.

Skills & Abilities

• Good verbal and written communication skills.
• Able to exercise appropriate decision-making in determining follow-up actions
• Work effectively under changing work assignments throughout Admissions/Registration.
• Able to remain calm in situations involving emergencies, hostility or heavy workload.
• Demonstrates the ability to work independently as well as function effectively in a team environment.
• Typing speed 25 wpm, required.
• Minimum 2-3 years' experience in Windows Operating System and Windows based programs, required.
• Internet skills desired.

Job Shift

Variable

Schedule

Full Time

Shift Hours

8

Days of the Week

Variable

Weekends

Rotating weekends

.