Pt Reg/Med Recs Specialist

Sarasota Memorial Health Care System; Venice (FL); On-site; USD 32,000 - 42,000; Full time

Job summary

Sarasota Memorial Health Care System in Venice, FL seeks a Patient Registration Representative/Medical Records Specialist to guide patients through registration, easing anxiety and connecting them with care teams. The role also handles health information processing, including release of information and medical records management.

The ideal candidate has at least three years in health care or customer service, strong communication, and the ability to adapt to weekend or holiday shifts as

Qualifications

• Minimum three (3) years of experience in health care or customer service.
• Preferred typing speed of 40 words per minute.
• Preferred effective communication and ability to handle difficult customers.
• Preferred basic knowledge of commonly used computer applications.
• Preferred general knowledge of medical terminology and medical insurance.
• Preferred experience in patient interviewing.
• Preferred weekend/holiday shift flexibility as department needs.
• Preferred ability to collect and balance cash.
• Preferred ability to train staff on processes.

Responsibilities

• Assist patients through the registration process and reduce anxiety.
• Serve as a liaison among patients, family, management and staff to ensure satisfaction.
• Assist with processing health information, including release of information and medical records.
• Collaborate with other departments to improve patient experience and quality of services.

Skills

Typing 40 wpm

Effective communication

Patient interviewing

Medical terminology

Medical insurance

Computer applications basics

Education

HS Diploma / GED / Certificate

Tools

Computer applications (MS Office)

Job description

Department

Patient Access_Venice

Job Summary

The Patient Registration Representative/Medical Records Specialist is responsible for assisting the patient through the registration process while introducing the patient to the facility in a manner designed to reduce patient anxiety and works with other departments, and serves as a liaison for patients, family of patients, hospital management, and staff to ensure patient satisfaction, experience, and quality of services are maintained and improved upon when possible. The Specialist is also responsible for assisting with the processing of health information to include, but not limited to, the assembly of analysis, release of information and processing of medical records.

Required Qualifications

• - Require a minimum three (3) years of experience in a health care and/or customer service related industry.

Preferred Qualifications

• - Prefer typing skills of forty (40) words per minute.
• - Prefer effective communication skills and ability to handle difficult customers or situations.
• - Prefer basic working knowledge of commonly used computer applications.
• - Prefer general knowledge of medical terminology and medical insurance.
• - Prefer experience in patient interviewing.
• - Prefer flexibility for weekend, holiday, and other shift work as scheduled is required based on departmental need.
• - Prefer the ability to collect post and balance cash.
• - Prefer the ability to perform extensive clerical work with accuracy and speed.
• - Prefer the ability to be cross-trained on all processes and be able to train staff on these processes.

Mandatory Education

HS EQ: High School Diploma, GED or Certificate

Preferred License and Certs

TBD

Employment Screening Requirements

As part of Sarasota Memorial Health Care System's commitment to keeping people safe, all individuals providing care to vulnerable populations are required to undergo background screening through The Florida Care Provider Background Screening Clearinghouse. https://info.flclearinghouse.com/