PT Front Desk & Scheduling Coordinator

St. Luke's University Health Network; Stroudsburg (Monroe County); On-site; USD 36,000 - 48,000; Full time

Job summary

St. Luke’s University Health Network in Stroudsburg, PA seeks a Front Desk Coordinator for the Physical Therapy Department. You will handle phone calls, patient registration, scheduling, and insurance verifications, supporting clinicians and front desk operations.

The role requires proficiency in MS Office, excellent communication, and the ability to manage multiple tasks in a busy medical office while delivering compassionate, patient-focused service.

Qualifications

• High school graduate with strong communication skills.
• Comfortable interacting with patients, families and staff.
• Proven ability to manage multiple front-desk tasks in a healthcare setting.

Responsibilities

• Answer the telephone in a timely manner and direct callers as needed.
• Register patients and schedule appointments.
• Verify and document patient insurance benefits and pre-authorizations.
• Maintain accurate patient records and filing system.
• Process registrations in the computer system and issue receipts for payments.
• Distribute mail and assist with general office duties.
• Communicate scheduling issues to the Department Manager.
• Assist with release-of-information requests per policies.

Skills

Customer service

Multitasking

Communication

Education

High School diploma or equivalent

Office experience in medical setting

Tools

MS Office (Word, Excel, Access)

Job description

St. Luke’s University Health Network in Stroudsburg, PA seeks a Front Desk Coordinator for the Physical Therapy Department. You will handle phone calls, patient registration, scheduling, and insurance verifications, supporting clinicians and front desk operations.

The role requires proficiency in MS Office, excellent communication, and the ability to manage multiple tasks in a busy medical office while delivering compassionate, patient-focused service.