PT Customer Service Representative

Planet Fitness; North Carolina; On-site; USD 13,000 - 18,000; Part time

Job summary

Planet Fitness in Gastonia, NC is seeking a part-time Customer Service Representative starting at $11 per hour. Open availability Friday-Sunday and evenings is required. There are scheduled hourly increases at 180 days, 1 year, and every 6 months, based on anniversary date.

As part of National Fitness Partners, the largest Planet Fitness franchise, you will contribute to a Judgement Free culture, support members, and be part of a growth-focused team with benefits and opportunities to advance.

Qualifications

• Customer service experience is required.
• High school diploma or GED preferred.
• Must be 18 years of age or older.
• Basic computer proficiency required.

Responsibilities

• Provide a superior level of customer service to Planet Fitness members and guests.
• Answer phones in a friendly manner using information script.
• Greet members, sign up and tour new members, and log amenities.
• Respond to member questions and concerns in a timely and professional manner.
• Process beverages or merchandise purchases through the POS system.
• Promote fitness instruction classes to members and new members.
• Maintain a clean, sanitized and safe club environment.

Skills

Customer service

Education

High school diploma/GED

Tools

Basic computer proficiency

Job description

Job DetailsJob Location: L074 South Gastonia - Gastonia, NC 28056Part- Time: Starting at $11 per hour.

Hourly increases at 180 days, 1 year and every 6 months, after the first year, based on anniversary date.

MUST HAVE OPEN AVAILABILITY FRI-SUN. AND EVENINGS

At National Fitness Partners, we don’t just work in fitness— we TRANSFORM LIVES through affordable fitness. As the largest Planet Fitness franchise, we serve over one million members across 200+ clubs nationwide, creating a Judgement Free fitness experience.

• We Are Accountable – Self-starters who pursue excellence.
• We Are Driven – Problem solvers who deliver results.
• We Are Passionate – Positive energy with a real desire to help others.
• We Are Ambitious – Always learning and growing toward success.

We believe in the power of our people to make a difference. If you’re looking for a career where your passion meets purpose, we want YOU on our team!

Customer Service Representative Benefits:

• Growth Opportunities over 90% of our management team started as an entry level team member!
• Competitive pay and schedule hourly increases at 180 days, 1 year and every 6 months, after the first year, based on anniversary date.
• Shift-differential pay for select shifts
• PTO for all employees
• Employee Assistance Program
• Free employee Black Card Membership

Customer Service Representative Responsibilities:

Responsible for providing a superior level of customer service to Planet Fitness members, prospective members and guests, ensuring an exceptional Judgement Free member experience.

• Answer phones in a friendly manner using information script
• Greet members, sign up and tour new members, and log amenities.
• Respond to member questions and concerns in a timely and professional manner
• Process beverage or merchandise purchases through the point of sale system
• Promote our unique fitness instruction classes (PE@PF) to our active members and our new members
• Provide a clean, sanitized and safe club environment.

QualificationsJob Requirements:

• Customer service experience
• High school diploma/GED equivalent preferred
• Must be 18 years of age or older
• Basic computer proficiency

Physical Demands:

• Frequent lifting, carrying, pushing, and pulling
• Must be able to lift up to 75 lbs.
• Will encounter cleaning chemicals during shift
• Frequent climbing, balancing, kneeling and crouching during shift
• Continual reaching with hands/fingers/arms during shift