PT Customer Service Rep

Planet Fitness - National Fitness Partners; Philadelphia (Philadelphia County); On-site; USD 14,000 - 19,000; Full time

Benefits offered by this job

Growth opportunities

PTO

Employee assistance program

Planet Fitness Black Card membership

Shift differential

Job summary

Planet Fitness is hiring a Customer Service Representative in Philadelphia. You will greet members, answer questions, sign up new members, and guide tours. The role requires a positive, can-do attitude and a focus on delivering a Judgement Free experience.

We offer growth opportunities, PTO, an Employee Assistance Program, and a Free Planet Fitness Black Card membership. Expect 8am–2pm shifts with incremental raises at specified anniversaries and shift-differential pay on select shifts.

Qualifications

• Experience providing excellent customer service
• Friendly, professional communication and problem solving
• Able to work in a fast-paced retail/fitness environment

Responsibilities

• Assist Planet Fitness members and guests with sign-ups and tours
• Answer phones and greet members with a warm welcome
• Process purchases at the point of sale and promote classes

Skills

Customer service

Education

High school diploma or GED

Tools

POS system

Job description

Part- Time: Starting at $12 per hour.Must be able to work 8am-2pmHourly increases at 180 days, 1 year and every 6 months, after the first year, based on anniversary date.At National Fitness Partners, we don’t just work in fitness— we TRANSFORM LIVES through affordable fitness. As the largest Planet Fitness franchise, we serve over one million members across 200+ clubs nationwide, creating a Judgement Free fitness experience.We Are Accountable – Self-starters who pursue excellence.We Are Driven – Problem solvers who deliver results.We Are Passionate – Positive energy with a real desire to help others.We Are Ambitious – Always learning and growing toward success.We believe in the power of our people to make a difference. If you’re looking for a career where your passion meets purpose, we want YOU on our team!Customer Service Representative Benefits:Growth Opportunities over 90% of our management team started as an entry level team member!Competitive pay and schedule hourly increases at 180 days, 1 year and every 6 months, after the first year, based on anniversary date.Shift-differential pay for select shiftsPTO for all employeesEmployee Assistance ProgramFree employee Black Card MembershipCustomer Service Representative Responsibilities:Responsible for providing a superior level of customer service to Planet Fitness members, prospective members and guests, ensuring an exceptional Judgement Free member experience.Answer phones in a friendly manner using information scriptGreet members, sign up and tour new members, and log amenities.Respond to member questions and concerns in a timely and professional mannerProcess beverage or merchandise purchases through the point of sale systemPromote our unique fitness instruction classes (PE@PF) to our active members and our new membersProvide a clean, sanitized and safe club environment.Job Requirements:Customer service experienceHigh school diploma/GED equivalent preferredMust be 18 years of age or olderBasic computer proficiencyPhysical Demands:Frequent lifting, carrying, pushing, and pullingMust be able to lift up to 75 lbs.Will encounter cleaning chemicals during shiftFrequent climbing, balancing, kneeling and crouching during shiftContinual reaching with hands/fingers/arms during shift