PT Customer Service Rep

Planet Fitness - National Fitness Partners; Hickory (NC); On-site; USD 13,000 - 18,000; Part time

Benefits offered by this job

Growth opportunities

PTO

Free Black Card membership

Employee Assistance Program

Job summary

Planet Fitness in Hickory, NC is hiring a part-time Customer Service Representative to greet members, answer phones, sign up new members, and log amenities. You’ll promote our fitness programs and help ensure a clean, welcoming club environment.

Starting pay is $11 per hour, with scheduled increases, PTO, and a free Black Card membership. A customer-service background and basic computer skills are preferred; you must be 18+.

Qualifications

• Customer service experience preferred.
• Ability to greet members and answer questions professionally.
• Comfort with small sales transactions at POS.
• Team-oriented with positive attitude.

Responsibilities

• Greet Planet Fitness members and guests in a friendly manner.
• Answer phones using information script and assist callers.
• Sign up new members and tour facilities when appropriate.
• Log amenities and process beverage or merchandise purchases at POS.
• Promote fitness instruction classes (PE@PF) to members and guests.

Skills

Customer service experience

Phone etiquette

Effective communication

Problem solving

Education

High school diploma/GED

Tools

POS system

Basic computer proficiency

Job description

Part- Time: Starting at $11 per hour.Hours of Availability: Monday- Thursday: 4:45am-11pm, Friday: 4:45am-9pm, Saturday and Sundays: 7am-7pmHourly increases at 180 days, 1 year and every 6 months, after the first year, based on anniversary date.At National Fitness Partners, we don’t just work in fitness— we TRANSFORM LIVES through affordable fitness. As the largest Planet Fitness franchise, we serve over one million members across 200+ clubs nationwide, creating a Judgement Free fitness experience.We Are Accountable – Self-starters who pursue excellence.We Are Driven – Problem solvers who deliver results.We Are Passionate – Positive energy with a real desire to help others.We Are Ambitious – Always learning and growing toward success.We believe in the power of our people to make a difference. If you’re looking for a career where your passion meets purpose, we want YOU on our team!Customer Service Representative Benefits:Growth Opportunities over 90% of our management team started as an entry level team member!Competitive pay and schedule hourly increases at 180 days, 1 year and every 6 months, after the first year, based on anniversary date.Shift-differential pay for select shiftsPTO for all employeesEmployee Assistance ProgramFree employee Black Card MembershipCustomer Service Representative Responsibilities:Responsible for providing a superior level of customer service to Planet Fitness members, prospective members and guests, ensuring an exceptional Judgement Free member experience.Answer phones in a friendly manner using information scriptGreet members, sign up and tour new members, and log amenities.Respond to member questions and concerns in a timely and professional mannerProcess beverage or merchandise purchases through the point of sale systemPromote our unique fitness instruction classes (PE@PF) to our active members and our new membersProvide a clean, sanitized and safe club environment.Job Requirements:Customer service experienceHigh school diploma/GED equivalent preferredMust be 18 years of age or olderBasic computer proficiencyPhysical Demands:Frequent lifting, carrying, pushing, and pullingMust be able to lift up to 75 lbs.Will encounter cleaning chemicals during shiftFrequent climbing, balancing, kneeling and crouching during shiftContinual reaching with hands/fingers/arms during shift