PT Customer Service Rep

Planet Fitness - National Fitness Partners; Macedonia (OH); On-site; USD 14,000 - 19,000; Full time

Benefits offered by this job

Growth opportunities

Competitive pay

PTO (Paid Time Off)

Employee Assistance Program

Free Black Card Membership

Shift-differential pay

Job summary

National Fitness Partners is seeking a Customer Service Representative to welcome Planet Fitness members and guests. You will answer calls, sign up new members, tour prospects, log amenities, and process purchases while promoting PE@PF classes.

A clean and safe club environment is expected, with weekend availability and a high school diploma preferred. Join a team that values accountability and positive energy; growth opportunities exist with most management starting as entry-level staff.

Qualifications

• Customer service experience is preferred.
• Weekend availability is required.
• Basic computer proficiency is expected.

Responsibilities

• Provide superior customer service to Planet Fitness members, prospective members and guests, ensuring an exceptional Judgement Free member experience.
• Answer phones in a friendly manner using information script.
• Greet members, sign up and tour new members, and log amenities.
• Respond to member questions and concerns in a timely and professional manner.
• Process beverage or merchandise purchases through the POS system.
• Promote fitness instruction classes (PE@PF) to active and new members.
• Maintain a clean, sanitized and safe club environment.

Skills

Customer service experience

Weekend availability

Basic computer proficiency

Education

High school diploma/GED equivalent

Job description

Part- Time: Starting at $12 per hour.Hourly increases at 180 days 1 year and every 6 months, after the first year, based on anniversary date.At National Fitness Partners, we don’t just work in fitness— we TRANSFORM LIVES through affordable fitness. As the largest Planet Fitness franchise, we serve over one million members across 200+ clubs nationwide, creating a Judgement Free fitness experience.We Are Accountable – Self-starters who pursue excellence.We Are Driven – Problem solvers who deliver results.We Are Passionate – Positive energy with a real desire to help others.We Are Ambitious – Always learning and growing toward success.We believe in the power of our people to make a difference. If you’re looking for a career where your passion meets purpose, we want YOU on our team!Customer Service Representative Benefits:Growth Opportunities over 90% of our management team started as an entry level team member!Competitive pay and schedule hourly increases at 180 days, 1 year and every 6 months, after the first year, based on anniversary date.Shift-differential pay for select shiftsPTO for all employeesEmployee Assistance ProgramFree employee Black Card MembershipCustomer Service Representative Responsibilities:Responsible for providing a superior level of customer service to Planet Fitness members, prospective members and guests, ensuring an exceptional Judgement Free member experience.Answer phones in a friendly manner using information scriptGreet members, sign up and tour new members, and log amenities.Respond to member questions and concerns in a timely and professional mannerProcess beverage or merchandise purchases through the point of sale systemPromote our unique fitness instruction classes (PE@PF) to our active members and our new membersProvide a clean, sanitized and safe club environment.Job Requirements:Customer service experienceHigh school diploma/GED equivalent preferredMust be 18 years of age or olderBasic computer proficiencyWeekend availability requiredPhysical Demands:Frequent lifting, carrying, pushing, and pullingMust be able to lift up to 75 lbs.Will encounter cleaning chemicals during shiftFrequent climbing, balancing, kneeling and crouching during shiftContinual reaching with hands/fingers/arms during shift