PT Customer Service Representative

Planet Fitness - National Fitness Partners; Glenside (PA); Presencial; USD 13.000 - 18.000; Tempo parcial

Benefícios oferecidos por esta vaga

Growth opportunities

PTO (paid time off)

Employee Assistance Program

Free Black Card Membership

Shift-differential pay

Resumo da vaga

Planet Fitness in Glenside, PA is hiring a part-time Customer Service Representative to help members and guests have a smooth, Judgement Free experience. You will greet members, sign up new members, answer questions, and assist with merchandise and beverages at the club desk.

The role offers starting pay at $11 per hour with scheduled increases at 180 days, 1 year, and every six months thereafter, plus shift differential pay, PTO, an Employee Assistance Program, and a Free Black Card Membership.

Qualificações

• Customer service experience preferred.
• High school diploma/GED preferred.
• Basic computer proficiency.
• Must be 18 years or older.

Responsabilidades

• Provide superior customer service to Planet Fitness members and guests.
• Answer phones in a friendly manner and assist with information scripts.
• Greet members, sign up and tour new members, log amenities.
• Respond to member questions and concerns promptly and professionally.
• Process beverage or merchandise purchases through the POS system.
• Promote fitness instruction classes to active and new members.
• Maintain a clean, sanitized, and safe club environment.

Conhecimentos

Customer service experience

Basic computer skills

18+ years old

Formação

High school diploma/GED

Ferramentas

POS system

Descrição da vaga

Part- Time: Starting at $11 per hour.Hourly increases at 180 days, 1 year and every 6 months, after the first year, based on anniversary date.At National Fitness Partners, we don’t just work in fitness— we TRANSFORM LIVES through affordable fitness. As the largest Planet Fitness franchise, we serve over one million members across 200+ clubs nationwide, creating a Judgement Free fitness experience.We Are Accountable – Self-starters who pursue excellence.We Are Driven – Problem solvers who deliver results.We Are Passionate – Positive energy with a real desire to help others.We Are Ambitious – Always learning and growing toward success.We believe in the power of our people to make a difference. If you’re looking for a career where your passion meets purpose, we want YOU on our team!Customer Service Representative Benefits:Growth Opportunities over 90% of our management team started as an entry level team member!Competitive pay and schedule hourly increases at 180 days, 1 year and every 6 months, after the first year, based on anniversary date.Shift-differential pay for select shiftsPTO for all employeesEmployee Assistance ProgramFree employee Black Card MembershipCustomer Service Representative Responsibilities:Responsible for providing a superior level of customer service to Planet Fitness members, prospective members and guests, ensuring an exceptional Judgement Free member experience.Answer phones in a friendly manner using information scriptGreet members, sign up and tour new members, and log amenities.Respond to member questions and concerns in a timely and professional mannerProcess beverage or merchandise purchases through the point of sale systemPromote our unique fitness instruction classes (PE@PF) to our active members and our new membersProvide a clean, sanitized and safe club environment.Job Requirements:Customer service experienceHigh school diploma/GED equivalent preferredMust be 18 years of age or olderBasic computer proficiencyPhysical Demands:Frequent lifting, carrying, pushing, and pullingMust be able to lift up to 75 lbs.Will encounter cleaning chemicals during shiftFrequent climbing, balancing, kneeling and crouching during shiftContinual reaching with hands/fingers/arms during shift