Pss - Nuclear Medicine - Full Time

Watson Clinic LLP; Lakeland (FL); On-site; USD 18,000 - 23,000; Full time

Job summary

Watson Clinic LLP in Lakeland, FL seeks a friendly Medical Receptionist to support patient check-in, verify demographics, and schedule appointments in line with physician protocols.

You will collect payments, run basic insurance eligibility checks, manage lobby conditions, and ensure timely arrival of patients. Prior experience in medical/insurance settings and familiarity with medical terminology are preferred.

Qualifications

• 1+ years’ experience within medical/insurance environment preferred; Medical terminology and/or knowledge in the medical field.
• 2-3 years of customer service experience inside a medical setting is preferred.
• Familiarity with physician/provider protocols is a plus.

Responsibilities

• Verifies demographics and performs a complete patient search to avoid duplicate patients.
• Schedules and cancels appointments accurately following protocols.
• Collects payments and issues receipts; monitors lobby and wait times.
• Runs insurance eligibility checks and deposits batches at day end.

Skills

Customer service

Medical terminology

Education

High school diploma or GED

Tools

EPM System

Job description

Essential Functions

Verifies demographics and performs a complete patient search to avoid duplicate patients. Provides questionnaires and/or appropriate forms to patients according to physician/provider protocols.

Verifies demographics and performs a complete patient search to avoid duplicate patients. Provides questionnaires and/or appropriate forms to patients according to physician/provider protocols. Accurately verifies payment sources are entered into EPM including the appropriate case built and attached (i.e., liability, work comp, agency, grants, employer, legal). Accurately runs eligibility of insurances. Monitors lobby to ensure patients are not waiting excessive amounts of time and courteously advise patients of wait times when physicians/ providers run behind. Arrives patients in a timely manner. Monitors reading material maintained in lobby, removing any items with inappropriate content. Keep lobby neat and clean throughout the day. Schedules and cancels appointments accurately following physician, provider, desk and location protocols. Proportionately arrives and schedules appointments. Runs report sets as applicable. Collects payments using appropriate payment codes and issues receipts. Follows IDX Alert policy prior to scheduling appointment. Follows PFS collection comments. Closes batch accurately and prior to leaving for the day, depositing in designated area.

Requirements

Required Education and Experience

High school graduate or equivalent (GED).

Additional Eligibility Qualifications

1+ years’ experience within medical/insurance environment preferred; Medical terminology and/or knowledge in the medical field; 2-3 years of customer service