GUEST EXPERIENCE NAVIGATOR-DESK - PART TIME

Watson-Clinic; Lakeland (FL); On-site; USD 32,000 - 42,000; Full time

Job summary

Watson-Clinic is seeking a Registration Front Desk Associate in Lakeland, FL to warmly greet patients and verify demographics during check-in. You will update emergency contacts, guarantor details, and patient addresses while ensuring accurate payment processing and scheduling according to physician protocols.

Responsible for minimizing wait times, maintaining a clean lobby, and handling forms and questionnaires as required by providers.

Qualifications

• 1+ years of experience in medical/insurance environment preferred.
• Knowledge of medical terminology is preferred.
• 2-3 years of customer service experience.

Responsibilities

• Welcomes guests at registration desks and assists with check-in procedures.
• Verifies demographics and performs patient search to prevent duplicates.
• Ensures accurate verification of address and phone numbers and updates emergency contact information.
• Processes payments using appropriate codes and issues receipts; deposits batches daily.
• Schedules and cancels appointments following provider protocols; communicates wait times to patients.
• Maintains lobby cleanliness and monitors reading materials for appropriate content.

Skills

Medical terminology

Customer service

Data entry

Front desk communication

Education

High school diploma or GED

Job description

Description

Summary/Objective

Enhances the guest experience by warmly welcoming individuals at registration desks, ensuring accurate verification of their address and phone number, and thoughtfully updating emergency contact information, including guarantor details and various addresses (e.g., seasonal, parents). Additionally, prioritizes the collection of Meaningful Use information to support comprehensive patient care.

Essential Functions

• Verifies demographics and performs a complete patient search to avoid duplicate patients.
• Provides questionnaires and/or appropriate forms to patients according to physician/provider protocols.
• Accurately verifies payment sources are entered into EPM including the appropriate case built and attached (i.e., liability, work comp, agency, grants, employer, legal). Accurately runs eligibility of insurances.
• Monitors lobby to ensure patients are not waiting excessive amounts of time and courteously advise patients of wait times when physicians/ providers run behind. Arrives patients in a timely manner.
• Monitors reading material maintained in lobby, removing any items with inappropriate content.
• Keep lobby neat and clean throughout the day.
• Schedules and cancels appointments accurately following physician, provider, desk and location protocols.
• Proportionately arrives and schedules appointments. Runs report sets as applicable.
• Collects payments using appropriate payment codes and issues receipts. Follows IDX Alert policy prior to scheduling appointment.
• Follows PFS collection comments. Closes batch accurately and prior to leaving for the day, depositing in designated area.

* Location and hours may vary to include weekends.

Requirements

Required Education and Experience

High school graduate or equivalent (GED).

Additional Eligibility Qualifications

1+ years’ experience within medical/insurance environment preferred; Medical terminology and/or knowledge in the medical field; 2-3 years of customer service