PSS -FULL TIME

JumpStart Games; Lakeland (FL); On-site; USD 21,000 - 28,000; Full time

Job summary

JumpStart Games seeks a receptionist to support patient flow and administrative operations in a medical setting. You will verify demographics, provide patient forms, and ensure accurate entry of payment sources and case details.

You will monitor the lobby, communicate wait times, schedule and cancel appointments, and process payments with proper codes. The role requires 1+ year in medical/insurance settings and strong customer service skills to keep patients informed and treated with care.

Qualifications

• High school graduate or GED is required.
• 1+ year experience in medical/insurance environment preferred.
• 2–3 years of customer service experience requested.

Responsibilities

• Verify demographics and perform complete patient searches to avoid duplicates.
• Enter payment sources accurately into EPM with correct case details.
• Run eligibility checks for insurances.
• Monitor lobby and communicate wait times to patients.
• Schedule and cancel appointments per protocols and run related reports.
• Collect payments with appropriate codes and issue receipts.

Skills

Customer service

Patient intake

Time management

Education

High school diploma or GED

Tools

EPM

Job description

Essential Functions

Verifies demographics and performs a complete patient search to avoid duplicate patients. Provides questionnaires and/or appropriate forms to patients according to physician/provider protocols.

Accurately verifies payment sources are entered into EPM including the appropriate case built and attached (i.e., liability, work comp, agency, grants, employer, legal).

Accurately runs eligibility of insurances.

Monitors lobby to ensure patients are not waiting excessive amounts of time and courteously advise patients of wait times when physicians/ providers run behind. Arrives patients in a timely manner. Monitors reading material maintained in lobby, removing any items with inappropriate content. Keep lobby neat and clean throughout the day.

Schedules and cancels appointments accurately following physician, provider, desk and location protocols. Proportionately arrives and schedules appointments. Runs report sets as applicable.

Collects payments using appropriate payment codes and issues receipts. Follows IDX Alert policy prior to scheduling appointment. Follows PFS collection comments. Closes batch accurately and prior to leaving for the day, depositing in designated area.

Description

Essential Functions

Verifies demographics and performs a complete patient search to avoid duplicate patients. Provides questionnaires and/or appropriate forms to patients according to physician/provider protocols.

Accurately verifies payment sources are entered into EPM including the appropriate case built and attached (i.e., liability, work comp, agency, grants, employer, legal).

Accurately runs eligibility of insurances.

Monitors lobby to ensure patients are not waiting excessive amounts of time and courteously advise patients of wait times when physicians/ providers run behind. Arrives patients in a timely manner. Monitors reading material maintained in lobby, removing any items with inappropriate content. Keep lobby neat and clean throughout the day.

Schedules and cancels appointments accurately following physician, provider, desk and location protocols. Proportionately arrives and schedules appointments. Runs report sets as applicable.

Collects payments using appropriate payment codes and issues receipts. Follows IDX Alert policy prior to scheduling appointment. Follows PFS collection comments. Closes batch accurately and prior to leaving for the day, depositing in designated area.

Requirements

Required Education and Experience

High school graduate or equivalent (GED).

Additional Eligibility Qualifications

1+ years’ experience within medical/insurance environment preferred; Medical terminology and/or knowledge in the medical field; 2-3 years of customer service