PSR Communication Specialist Tulip Lane

Prevea Health; Green Bay (WI); On-site; USD 2,066,400 - 2,617,440; Part time

Job summary

Prevea Health is seeking a PSR Communication Specialist for evenings and weekends in Green Bay. The role involves greeting patients, directing inquiries, and coordinating messages between patients and medical staff to ensure a positive first impression.

You will collect patient information, schedule appointments, and educate patients about services while using Epic to communicate with clinical teams. High-quality service and empathy are essential in this fast-paced front-desk environment.

Qualifications

• High School Diploma or GED required.
• 1–3 years of customer service, insurance, or healthcare experience preferred.
• Excellent communication and interpersonal skills; ability to multi-task in a fast-paced environment.

Responsibilities

• Greet and assist patients and visitors in person or by phone.
• Direct and route calls and messages to appropriate staff.
• Collect and verify demographic and insurance information.
• Schedule and confirm patient appointments and manage reminders.
• Educate patients about Prevea Health services and processes.
• Collaborate with clinical staff to ensure smooth front-desk operations.

Skills

Phone etiquette

Customer service

Education

High School Diploma or GED

Tools

Epic

Job description

Back PSR Communication Specialist

Evenings/Weekends - Tulip Lane #26-408 Green Bay, Wisconsin, United States

This position is casual, working 14‑hours per week. It is not benefit eligible.

PSR Communication Specialist. Come work where we specialize in you! We have nearly 2,000 reasons for you to consider a career with Prevea Health – they're our employees. We're an organization that values kindness, responsibility, inclusivity, wellness and inspiration. At Prevea, we provide continuous education, training and support so every member of the team contributes to our success. Together we are the best place to get care and the best place to give care.

Job Summary

The PSR Communication Specialist greets, instructs, directs, and schedules patients and visitors, ensuring a positive and engaging experience. Acting as a liaison between patients and medical staff, this role is key in making a favorable first impression on everyone who interacts with Prevea Health services.

What you will do:

• Facilitate communication between patients, family members, medical staff, providers, and administrative personnel through phone, in person, or via MyPrevea.
• Utilize extensive knowledge of the organization's structure to route calls, take appropriate messages, and proactively seek information to address patient needs.
• Route patient inquiries or complaints to the relevant parties.
• Collect and verify accurate demographic and insurance information.
• Guide patients or callers with medical concerns by directing and forwarding messages to the appropriate staff.
• Schedule and confirm patient appointments.
• Educate patients about the range of services provided by Prevea Health.
• Operate the paging system, respond to emergency alerts, and notify the appropriate contacts.
• Page on‑call providers and communicate with clinical staff using Epic.
• Collaborate with triage and nursing staff to ensure timely handling of all phone interactions.

Education Qualifications

High School Diploma and/or GED – required.

Experience Qualifications

1-3 years experience in customer service, insurance, and/or healthcare setting.

Preferred Skills And Abilities

Display proficient telephone and computer skills with clear and professional speaking abilities. Able to provide exceptional customer service by assessing patient needs, meeting quality standards, and evaluating satisfaction. Capable of being empathetic and responsive to patients' needs by actively listening, asking appropriate questions, and continually looking for ways to provide assistance. Able to efficiently multi‑task and adapt to fast‑paced environments with frequently changing protocols and processes. Capable of effectively and positively interacting with staff members throughout the ...

For full info, follow the application link. Prevea is an Equal Employment Opportunity/Affirmative Action employer.

APPLICATION INSTRUCTIONS: Apply Online: ipc.us/t/B15ADE9C863A4C9D