Provider Success & Adoption Lead

Counterpart Health; Field (NM); On-site; USD 108,000 - 140,000; Full time

Benefits offered by this job

Competitive base salary

Equity opportunities

Performance-based bonus

401k matching

Medical, dental, and vision coverage

Remote-first culture

Job summary

Counterpart Health is seeking a Provider Success Manager to establish and manage relationships with primary care partners in the San Antonio area. The role focuses on adoption, expansion, and long-term success of Counterpart Assistant, leveraging Medicare knowledge and PCP workflows to drive value-based care outcomes.

You will be a product SME, guiding onboarding, optimizing in-office workflows, and collaborating with sales, product, and operations to refine offerings.

Qualifications

• 5+ years of experience in provider engagement, healthcare account management, or value-based care consulting.
• Strong track record of provider adoption and retention.
• Ability to translate operational data into actionable metrics for PCPs.

Responsibilities

• Own & Manage Provider Relationships: primary point of contact for provider partners to drive adoption of Counterpart Assistant.
• Support Provider Recruitment Activities as Product SME: onboard and train practices, optimize in-office workflows.
• Optimize Provider Success & Retention: implement engagement plans to maximize platform use and value-based outcomes.
• Lead Data-Driven Decision-Making: analyze provider metrics and identify trends, risks, and opportunities.
• Influence and drive adoption of best practices across PCPs.
• Cross-Functional Collaboration: partner with sales, product, and operations to refine offerings.

Skills

Provider engagement

Healthcare account management

Value-based care

Relationship management

Data-driven decision making

Project management

Travel willingness

Medicare knowledge

EHR knowledge

Cross-functional collaboration

Job description

Counterpart Health is seeking a Provider Success Manager to establish and manage relationships with primary care partners in the San Antonio area. The role focuses on adoption, expansion, and long-term success of Counterpart Assistant, leveraging Medicare knowledge and PCP workflows to drive value-based care outcomes.

You will be a product SME, guiding onboarding, optimizing in-office workflows, and collaborating with sales, product, and operations to refine offerings.