Provider Contracts Coordinator - Onboarding & Renewals

Mindful Therapy Group; Mountlake Terrace (WA); On-site; USD 60,000 - 75,000; Full time

Benefits offered by this job

75% health/dental/vision coverage

401(k) employer match

8 paid holidays

15 PTO days in first year

Career development opportunities

Competitive compensation with growth

Job summary

Mindful Therapy Group is seeking a Contracts Assistant to manage Membership Agreements during onboarding and renewal. You will support contracts, explain terms, and coordinate timelines to ensure accuracy and timely execution.

The role emphasizes onboarding support, provider retention, and collaboration with Onboarding and Provider Lifecycle teams to navigate standard contracting processes and escalate complex issues as needed.

Qualifications

• Bachelor's degree or equivalent combination of education and relevant professional experience.
• Experience in contract administration, project coordination, customer relations, recruiting, or a similar operational role.
• Strong organizational skills with the ability to manage competing priorities, deadlines, and high volumes of detail-oriented work.
• Excellent written and verbal communication skills, including the ability to explain complex information clearly and professionally.
• Strong interpersonal, critical thinking, and problem-solving skills, including the ability to navigate concerns, exercise sound judgment, and escalated issues when appropriate.
• High attention to detail and commitment to accurate documentation and recordkeeping.
• Proficiency with Microsoft Office applications, including Word and Excel, and experience using CRM or similar tracking systems.

Responsibilities

• Coordinate and process provider Membership Agreements throughout onboarding and renewal, ensuring timely completion and accuracy.
• Schedule and facilitate contracting meetings, prepare agreements, and support providers through the contracting process.
• Explain standard agreement terms, contract options, provider responsibilities, and partnership expectations.
• Monitor contracting timelines, follow up on outstanding requirements, and help remove barriers that could impact provider onboarding or renewal.
• Serve as a primary point of contact for providers regarding Membership Agreement questions and renewal options.
• Build positive provider relationships by communicating the value of partnership and available resources.
• Identify provider concerns, renewal risks, or potential partnership misalignment and escalated issues as appropriate.
• Support provider retention efforts through proactive communication and education.
• Maintain accurate contract records, CRM documentation, provider communications, and key deadlines.
• Ensure agreements are prepared, executed, and stored in accordance with company standards and procedures.
• Process routine contract-related requests and assist with audits, reporting, and data management activities.
• Recognize potential compliance concerns, unusual requests, or non-standard contract needs and escalávelwhen necessary.
• Partner closely with Onboarding, Provider Lifecycle, and other internal teams to support a seamless provider experience.
• Serve as an internal resource on standard contracting processes, agreement terms, and provider requirements.
• Support departmental goals related to contract accuracy, onboarding completion, contracting timeliness, and provider retention.
• Assist with special projects and process improvement initiatives as needed.

Skills

Organizational skills

Written communication

Verbal communication

Problem-solving

Attention to detail

CRM proficiency

Education

Bachelor's degree or equivalent

Tools

Microsoft Word

Microsoft Excel

CRM systems

Job description

Mindful Therapy Group is seeking a Contracts Assistant to manage Membership Agreements during onboarding and renewal. You will support contracts, explain terms, and coordinate timelines to ensure accuracy and timely execution.

The role emphasizes onboarding support, provider retention, and collaboration with Onboarding and Provider Lifecycle teams to navigate standard contracting processes and escalate complex issues as needed.