Proton Therapy Patient Care Coordinator

Astera Cancer Care; Franklin, Franklin Township (TN, NJ); On-site; USD 40,000 - 65,000; Full time

Job summary

Tennessee Oncology is seeking a Care Coordinator to manage proton therapy inquiries and coordinate patient scheduling with the Radiotherapy Team. You will gather medical records, verify insurance information, and ensure smooth progression of care for prospective and existing patients.

The role emphasizes compassionate patient interaction, timely follow-up, and accurate documentation to support efficient clinical operations and positive patient experiences.

Qualifications

• High school diploma or GED required.
• Minimum of five years of professional office experience or equivalent.
• Proficiency with computer technology and common office software.
• Strong verbal and written communication skills.
• Demonstrated reliability and dependability.
• Effective task prioritization.

Responsibilities

• Promptly answers and responds to phone, fax, and web inquiries.
• Greets callers in a courteous, efficient manner.
• Routes calls and messages to appropriate staff or department.
• Provides general information on proton therapy to inquiring individuals.
• Obtains medical records and insurance information for prospective patients.
• Coordinate and schedule patient consultations and related procedures.
• Maintain excellent patient-focused relationships with internal and external care teams.
• Assist with patient documentation and records management.
• Support care coordination team meetings and information flow.

Skills

Customer service

Office administration

Communication

Education

High school diploma or GED

Bachelor's degree preferred

Tools

EMR systems

Job description

Tennessee Oncology is seeking a Care Coordinator to manage proton therapy inquiries and coordinate patient scheduling with the Radiotherapy Team. You will gather medical records, verify insurance information, and ensure smooth progression of care for prospective and existing patients.

The role emphasizes compassionate patient interaction, timely follow-up, and accurate documentation to support efficient clinical operations and positive patient experiences.