Proton Therapy Care Coordinator: Patient Experience & Scheduling

Tennessee Oncology; Franklin (TN); On-site; USD 42,000 - 54,000; Full time

Job summary

Tennessee Oncology in Nashville, TN seeks a Care Coordinator to manage proton therapy inquiries and coordinate scheduling with the Radiotherapy Team.

The role emphasizes compassionate, timely communication with patients and caregivers, obtaining records, and guiding patients through the plan of care.

Ideal candidates have strong office experience and a proven ability to multitask in a fast-paced clinical setting.

Qualifications

• High school diploma or GED required.
• Minimum of five years of professional office experience or customer service background.
• Proficiency with common office software and computer technology.
• Strong verbal and written communication skills.
• Reliable and dependable with good prioritization of tasks.
• Experience in healthcare or patient coordination is a plus.

Responsibilities

• Answer inquiries via phone, fax, and web promptly.
• Greet callers and route to the appropriate staff.
• Provide general information on proton therapy to inquiring individuals.
• Obtain medical records and insurance information for prospective patients.
• Schedule consultations and manage appointment availability.
• Coordinate referrals to medical specialists and support services.
• Maintain accurate patient information in the clinical system.
• Foster compassionate, professional rapport with patients and caregivers.
• Support team meetings and ensure timely follow-up on diagnostics.
• Adhere to policies and procedures; assist as a preceptor to new staff.

Skills

Office experience

Customer service

Verbal communication

Written communication

Reliability

Task prioritization

Education

High school diploma or GED

Tools

EMR software

Job description

Tennessee Oncology in Nashville, TN seeks a Care Coordinator to manage proton therapy inquiries and coordinate scheduling with the Radiotherapy Team.

The role emphasizes compassionate, timely communication with patients and caregivers, obtaining records, and guiding patients through the plan of care.

Ideal candidates have strong office experience and a proven ability to multitask in a fast-paced clinical setting.