Property Manager - Resident Experience & Operations

Avenue5 Residential, LLC Career Center; Pennsylvania; On-site; USD 47,000 - 50,000; Full time

Benefits offered by this job

Medical, dental, vision and mental健康

401(k) with employer matching

10 paid holidays incl. service day and

Mentoring

Professional development

Tuition reimbursement

Robust recognition program

Discounts

Birthday perk and time off

Job summary

Avenue5 Residential, LLC Career Center is seeking a Property Manager to oversee daily operations, lease administration, and financial performance of a property. You will ensure resident satisfaction, manage vendor contracts, and report monthly results in line with company standards.

The role emphasizes leadership, customer service, and efficient operation, with a focus on maintaining a positive experience for residents, staff, and clients.

Qualifications

• High school diploma is required; Bachelor’s degree preferred.
• Two to three years of property management experience is required.
• One to two years of direct management experience is required.
• Knowledge of resident rental lifecycle activities is required.
• Real estate license is preferred or may be required in some locations.
• Knowledge of Salesforce.com is preferred.
• Prior experience in Yardi Voyager or another equivalent system is preferred.

Responsibilities

• Manage the day-to-day operations of the property including resident satisfaction and retention, full resident lifecycle activities (lease administration, rent collection and delinquency management), property P&L, and property marketing in accordance with company standards.
• Responsible for meeting client expectations and providing an excellent customer service experience.
• Responsible for recruiting, interviewing, corrective feedback, and hiring.
• Lead and coach associates to create a positive, high-performing team culture.
• Execute the strategic marketing plan to attract and retain residents.
• Follow operations guidelines within the property management agreement.
• Respond to resident complaints and liaise with residents and corporate about maintenance and enforcement of rules.
• Maintain professional knowledge by attending workshops and reviewing publications; build networks.
• Organize and implement site natural disaster and emergency evacuation plans.
• Manage safety records, loss claims, and risk management initiatives.
• Other duties as assigned.

Skills

Organizational skills

Time management

Interpersonal skills

Microsoft Office Suite

Education

High school diploma

Bachelor’s degree preferred

Real estate license preferred

Tools

Salesforce.com

Yardi Voyager

Job description

Avenue5 Residential, LLC Career Center is seeking a Property Manager to oversee daily operations, lease administration, and financial performance of a property. You will ensure resident satisfaction, manage vendor contracts, and report monthly results in line with company standards.

The role emphasizes leadership, customer service, and efficient operation, with a focus on maintaining a positive experience for residents, staff, and clients.