Property Management CSR: Elevate Resident Experience

Invitation Homes; Denver (CO); On-site; USD 26,000 - 47,000; Full time

Benefits offered by this job

Annual bonus

Health, dental, vision, and life

Paid time off

401(k) matching

Casual dress

Job summary

Invitation Homes in Denver, CO is seeking a Customer Service Representative – Property Management to deliver outstanding resident support in a fast-paced setting. You will handle property issues, welcome new residents, and liaise with housing authorities to ensure smooth processes.

The role requires strong communication, problem-solving, and professional conduct on calls and emails, with proficiency in MS Office and PM software. Competitive benefits included.

Qualifications

• High school or GED required.
• Proven experience in Property Management administration or customer service.
• Proficient in MS Word, Excel, Outlook; familiarity with PM software helpful.
• Strong verbal and written communication with calm, professional demeanor.

Responsibilities

• Assist residents in person or by phone in a courteous, professional manner.
• Handle property issues and GPCAs while maintaining a positive resident experience.
• Complete welcome calls and emails to ensure a seamless move-in.
• Assist with Public Housing Agency applications and housing authority communications.
• Perform outbound delinquency calls and address HOA violations as needed.
• Review and execute items on applicable task lists.

Skills

Communication skills

Problem-solving

Calm demeanor on calls

Professional verbal & written

Education

High school or GED

Tools

Microsoft Word

Excel

Outlook

Adobe

Job description

Invitation Homes in Denver, CO is seeking a Customer Service Representative – Property Management to deliver outstanding resident support in a fast-paced setting. You will handle property issues, welcome new residents, and liaise with housing authorities to ensure smooth processes.

The role requires strong communication, problem-solving, and professional conduct on calls and emails, with proficiency in MS Office and PM software. Competitive benefits included.