Property Community & Operations Manager

The Scion Group; Harrisonburg (VA); On-site; USD 90,000 - 120,000; Full time

Benefits offered by this job

Discretionary annual bonus

Paid Time Off

Health Insurance

Dental Insurance

Vision Insurance

401k Matching

Paid Maternal Leave

Parental Leave

Learning reimbursement opportunities

Job summary

The Scion Group is hiring a General Manager to lead a student-living property with a focus on exceptional customer service, staff development, and financial performance. This role blends operations, administration, and strategic leadership to drive occupancy, budgets, and resident satisfaction.

The General Manager will oversee staffing, vendor management, and facilities while upholding company standards and policies in a fast-paced collegiate setting.

Qualifications

• Exceptional written and verbal communicator.
• Strong time management.
• Vendor management.
• Confidentiality.
• Customer-centric mindset.
• 3+ years' experience managing living communities and a team of 3+.

Responsibilities

• Partner with Talent Acquisition and HR Operations to attract and hire exceptional team members through Greenhouse.
• Collaborate with Learning & Development to train, develop and provide leadership to exceptional team members to ensure the property can operate effectively and to ensure team members are pursuing the next step in their Scion career.
• Accountable for scheduling appropriate property staffing at all times, including after hour on-call shifts, being the primary responder.
• Elevate employee experience through data, conversations and team building to ensure high morale.
• Prepare, respond and advise on all community aspects including market, physical condition, policies, procedures and onsite emergencies with partner departments.
• Engage internal Legal department for vendor management, risk management, court appearance and contract administration matters.
• Conduct quarterly apartment inspections to assess damage and identify property improvements to address.
• Accountable for safe and sanitary community experience for employees, residents and guests including curb appeal, operationally sound facilities, common areas and preventative maintenance.
• Uphold The Scion Standard by conducting monthly property walks and submitting scorecard assessments around inspections.
• Maintain and audit valid building and system permits to ensure that the property complies with all codes and company standards.
• Responsible for identifying all capital expenditures improvements needed at the property and working with Regional Manager and Facilities & Capital Department on approval and execution of new projects.
• Obtain vendor bids on all projects and gain approval for projects that exceed the budgeted threshold for the property.
• Proactively plan and execute annual turnover process with the Assistant General Manager and Facilities Supervisor to ensure all team members and vendors have clear goals and expectations to meet deadlines.
• Partner closely with Talent Acquisition to adequately staff the property for support with annual turnover deadlines.
• Forecast and manage financial performance of annual turnover process to keep controllable property expenses within budget.
• Utilize Turnable to create, manage and update electronic turnover board to ensure adequate progress is being made and deadlines are being met.
• Conduct move-out inspections and vendor service walks to ensure units are ready for resident move-in dates.
• Provide hands‑on help throughout all turn related tasks, including but not limited to moving furniture and appliances, assisting facilities team with punches, organizing high volume of resident trash and cleaning turnover units.
• Work closely with partner departments for financial aspects of the property such as preparing annual and capital budgets, managing property expenditures, invoice entry, payroll, inventory, collection policies, forecasting, meeting revenue targets, credit card reconciliation, variance reporting, vendor service agreements and month‑end processes.
• Proactively seek out ways to add revenue and/or reduce expenses to enhance Net Operating Income.
• Implement and maintain Scion's customer experience philosophy including but not limited to brand integrity, reputation management, resident events, work order management, turnover, hiring and developing staff with a customer experience mindset.
• Accountable for monitoring customer feedback via internal surveys and reputation platforms to develop action plans for promptly improving the resident experience.
• Accountable for achieving all unique Key Performance Indicator set for the property.
• Support AGM with escalated resident concerns and assist in de‑escalating situations when needed.
• Accountable for achieving revenue targets such as market rates, gain to lease, concessions, and leasing velocity.

Skills

Communication

Leadership

Time management

Vendor management

Confidentiality

Customer-centric mindset

Tools

Entrata

Greenhouse

Lattice

Turnable

ADP

Qualtrics

Microsoft Office

ClickUp

Scion Intelligence

Job description

The Scion Group is hiring a General Manager to lead a student-living property with a focus on exceptional customer service, staff development, and financial performance. This role blends operations, administration, and strategic leadership to drive occupancy, budgets, and resident satisfaction.

The General Manager will oversee staffing, vendor management, and facilities while upholding company standards and policies in a fast-paced collegiate setting.