Property Claims Specialist — Desk & Field

AFICS American Family Insurance Claims Services, Inc.; Madison (WI); On-site; USD 57,000 - 94,000; Full time

Benefits offered by this job

401(k) plan

Pension plan

Annual incentive

9 paid holidays

Paid time off (23 days)

Relocation assistance

Student loan repayment

Paid family leave

Job summary

American Family Insurance in Madison, WI is seeking an Adjuster to investigate and manage property claims from initial reporting to resolution. The role may start at Associate Adjuster with an hourly track to develop foundational experience, with a clear path to a salaried position.

Primary duties include evaluating coverage, coordinating appraisals, and negotiating settlements. Travel up to 10%, with catastrophe duty possible, and relocation support offered for eligible candidates.

Qualifications

• Experience providing customer-driven solutions, support, or service.
• Experience handling 1st and 3rd party, multi-line claims across operating territories or equivalent.
• Experience handling moderately complex claims or equivalent knowledge.

Responsibilities

• Investigates origin and cause of claims by contacting insureds, claimants, agents, attorneys, contractors, experts, and others.
• Handles claims on a good faith basis and negotiates settlements.
• Manages 1st and 3rd party claims under multiple policy types and endorsements.
• Conducts on-site inspections when needed and evaluates damages.
• Interprets policies and applies coverages to assigned losses.
• Provides status updates and clear guidance to all parties.

Skills

Customer service

Claims handling

Negotiation

On-site inspections

Licensing knowledge

Policy interpretation

Job description

American Family Insurance in Madison, WI is seeking an Adjuster to investigate and manage property claims from initial reporting to resolution. The role may start at Associate Adjuster with an hourly track to develop foundational experience, with a clear path to a salaried position.

Primary duties include evaluating coverage, coordinating appraisals, and negotiating settlements. Travel up to 10%, with catastrophe duty possible, and relocation support offered for eligible candidates.