Property Claims Specialist – Desk Adjuster Path

American Family Insurance; Madison (WI); On-site; USD 57,000 - 94,000; Full time

Benefits offered by this job

Medical benefits

Pension plan

9 paid holidays

Paid time off

Job summary

American Family Insurance in Madison, WI is seeking an experienced claims professional to investigate and manage property claims from initial report through resolution. The role may include onboarding at an Associate Adjuster level for candidates developing foundational claims handling experience.

The position involves determining liability, gathering and evaluating information, reviewing policy coverage, coordinating appraisals, and negotiating settlements.

Qualifications

• Demonstrated experience providing customer-driven solutions and service.
• Experience handling 1st and 3rd party, multi-line claims across operating territories or equivalent.
• Experience handling moderately complex claims or equivalent knowledge of claims processes.

Responsibilities

• Investigates origin and cause of claims by contacting insureds, claimants, agents and others.
• Evaluates damages and negotiates/settles claims with insureds, claimants and attorneys.
• Reviews policy coverage, coordinates appraisals, and interprets policy documents for assigned losses.
• Responds to inquiries, provides status updates, and closes files as needed.
• Handles 1st party claims under multiple policy types and endorsements.
• Proactively communicates claim process and status to all parties and may participate in projects as needed.

Skills

Customer-focused service

1st & 3rd party claims

Moderately complex claims

Casualty coverage knowledge

Claim handling process knowledge

Job description

American Family Insurance in Madison, WI is seeking an experienced claims professional to investigate and manage property claims from initial report through resolution. The role may include onboarding at an Associate Adjuster level for candidates developing foundational claims handling experience.

The position involves determining liability, gathering and evaluating information, reviewing policy coverage, coordinating appraisals, and negotiating settlements.