Property Claims Adjuster - Investigations & Settlements

American Family Insurance; Boston (MA); On-site; USD 57,000 - 94,000; Full time

Benefits offered by this job

401(k) contribution

Pension plan

Annual incentive

Paid holidays

Paid time off (PTO)

Job summary

American Family Insurance is seeking a Property Claims Adjuster to investigate and manage claims from initial report through resolution. You will determine liability, gather and evaluate information, review coverage, coordinate appraisals, and negotiate settlements.

For candidates without a strong claims background, we may consider hiring at the Associate Adjuster level, an hourly position to develop foundational claims handling experience, with relocation support for eligible candidates.

Qualifications

• Demonstrated experience providing customer-driven solutions, support, or service.
• Demonstrated experience handling 1st and 3rd party, multi-line claims across operating territories.
• Demonstrated experience handling moderately complex claims, or equivalent experience.
• Solid knowledge and understanding of policies and endorsements related to casualty coverages.

Responsibilities

• Investigates origin and cause of claims by contacting insureds, claimants, agents, attorneys, contractors, experts, SIU, other adjusters, public personnel, etc.
• Identifies complex issues and seeks assistance as needed. Handles claims on a good faith basis.
• Handles both 1st party and 3rd party claims under multiple policy types and Endorsements.
• Conducts on-site inspections when needed, evaluates damages, and negotiates with insureds, claimants, attorneys, public adjusters.
• Responds to customer inquiries, makes appropriate decisions and closes file as needed.
• Interprets and applies policies, leases, by-laws, declarations, articles and contract coverages to all parties for assigned losses.
• Proactively provides claim process/status updates; directs inquiries as needed.

Skills

Customer-driven solutions

1st & 3rd party claims

Moderately complex claims

Casualty coverages knowledge

Job description

American Family Insurance is seeking a Property Claims Adjuster to investigate and manage claims from initial report through resolution. You will determine liability, gather and evaluate information, review coverage, coordinate appraisals, and negotiate settlements.

For candidates without a strong claims background, we may consider hiring at the Associate Adjuster level, an hourly position to develop foundational claims handling experience, with relocation support for eligible candidates.