Property Claims Specialist: Investigate & Settle

American Family Insurance Agency Staff; Kansas City (MO); On-site; USD 57,000 - 94,000; Full time

Benefits offered by this job

Relocation assistance

New employee orientation

Job summary

American Family Insurance is seeking a Property Claims Adjuster to investigate and manage claims from initial report through resolution, determining liability, gathering information, and negotiating settlements.

Candidates without a strong claims background may be considered at the Associate Adjuster level, hourly but with a path to full claims handling. Position compensation ranges from $57,000 to $94,000 annually, relocation support is offered.

Qualifications

• Demonstrated experience providing customer-driven solutions, support, or service.
• Demonstrated experience handling 1st and 3rd party, multi-line claims across our operating territories, or other equivalent experience.
• Demonstrated experience handling moderately complex claims, or other equivalent experience.
• Solid knowledge and understanding of policies and endorsements related to casualty coverages, or other equivalent knowledge.
• Solid knowledge and understanding of each phase of the claim handling process, or other equivalent knowledge.

Responsibilities

• Investigates origin and cause of claims by contacting the appropriate parties including insureds, claimants, agents, attorneys, contractors, experts, special investigation unit, other adjusters, public personnel, etc.
• Identifies complex issues and seeks assistance as needed. Handles claims on a good faith basis.
• Handles both 1st party and 3rd party claims under multiple policy types and numerous endorsements.
• Conducts on-site inspections when needed, evaluates damages, and handles claim negotiations with insureds, claimants, attorneys, public adjusters.
• Responds to customer inquiries, makes appropriate decisions and closes file as needed.
• Interprets and determines policies, leases, by-laws, declarations, articles and contract coverages and applies to all parties for assigned losses.
• Proactively provides all parties with claim process and status as appropriate; answers questions or redirects to other areas.
• May be required to complete other assignments, job duties, or participate in projects based upon skills, achievements, or experience.

Skills

Customer-driven solutions

1st & 3rd party claims

Moderately complex claims

Casualty coverages knowledge

Claim handling process

Job description

American Family Insurance is seeking a Property Claims Adjuster to investigate and manage claims from initial report through resolution, determining liability, gathering information, and negotiating settlements.

Candidates without a strong claims background may be considered at the Associate Adjuster level, hourly but with a path to full claims handling. Position compensation ranges from $57,000 to $94,000 annually, relocation support is offered.