Property Claims Specialist — Complex & First-Party

American Family Insurance; Keene (NH); On-site; USD 57,000 - 94,000; Full time

Benefits offered by this job

Medical, dental, vision benefits

Wellbeing benefits

401(k) contribution

Pension plan

Annual incentive

9 paid holidays

Paid time off (23 days)

Student loan repayment program

Paid-family leave

Relocation assistance

Job summary

American Family Insurance is seeking an experienced property claims professional to investigate and manage claims from initial report through resolution. The role involves liability assessment, evidence gathering, coverage review, appraisals coordination, and settlement negotiations.

An Associate Adjuster level may be available for those developing claims handling experience. Primary responsibilities include handling 1st and 3rd party claims, evaluating damages, and communicating with insureds,

Qualifications

• Demonstrated experience providing customer-driven solutions, support, or service.
• Experience handling 1st and 3rd party, multi-line claims across operating territories or equivalent.
• Experience handling moderately complex claims or equivalent experience.
• Solid knowledge of casualty coverages and endorsements.
• Understanding of each phase of the claim handling process.

Responsibilities

• Investigates origin and cause of claims by contacting insureds, claimants, agents, attorneys, contractors, experts and others.
• Identifies complex issues and seeks assistance as needed; handles claims in good faith.
• Handles 1st party claims under multiple policy types and endorsements.
• Evaluates damages and negotiates settlements with insureds, claimants, attorneys, and public adjusters.
• Responds to inquiries, makes decisions, and closes files as needed.
• Interprets policies and endorsements and applies coverages to assigned losses.
• Communicates status and process to all parties; directs questions as appropriate.
• May take on additional assignments or projects based on skills and experience.

Skills

Customer service

Multiline claims handling

Moderate claims complexity

Casualty policy knowledge

Claim process knowledge

Education

Property/Casualty license

Job description

American Family Insurance is seeking an experienced property claims professional to investigate and manage claims from initial report through resolution. The role involves liability assessment, evidence gathering, coverage review, appraisals coordination, and settlement negotiations.

An Associate Adjuster level may be available for those developing claims handling experience. Primary responsibilities include handling 1st and 3rd party claims, evaluating damages, and communicating with insureds,