Propane Customer Care & Retention Specialist

EDPO Brand; Grand Rapids (MI); On-site; USD 22,000 - 26,000; Full time

Job summary

Ludwig Propane in Grand Rapids, MI is seeking a customer service assistant to handle inbound and outbound calls, resolve issues, and support retention efforts. You’ll coordinate with delivery teams and the General Manager to ensure customers receive accurate information and timely service.

The role emphasizes detailed record keeping, accurate billing support, and cross-functional collaboration to keep homes and businesses powered. 1–2 years in customer service preferred.

Qualifications

• 1–2 years of professional customer service experience.
• Comfort handling phone-based conversations with customers about service, billing, and scheduling.
• Ability to track details accurately across multiple systems and documents.

Responsibilities

• Handle inbound and outbound customer calls with clear, respectful, solution-focused communication
• Support customer growth and retention efforts by resolving concerns, following up, and ensuring issues are fully closed
• Participate in outbound campaigns to retain customers, win back lost accounts, and collect on past-due balances
• Assist with daily delivery and service operations by resolving routing exceptions and updating customer accounts
• Provide administrative support including documentation, reporting, route paperwork, scanning, and account accuracy (billing and forecasting)
• Depending on location, assist with accounts payable processing and other office operations

Skills

Customer Service

Phone Calls

Billing Knowledge

Scheduling

Detail Oriented

Education

High School Diploma

GED

Job description

Ludwig Propane in Grand Rapids, MI is seeking a customer service assistant to handle inbound and outbound calls, resolve issues, and support retention efforts. You’ll coordinate with delivery teams and the General Manager to ensure customers receive accurate information and timely service.

The role emphasizes detailed record keeping, accurate billing support, and cross-functional collaboration to keep homes and businesses powered. 1–2 years in customer service preferred.