Customer Care & Retention Specialist

Lykins Propane; Milford (OH); On-site; USD 24,000 - 34,000; Full time

Benefits offered by this job

Competitive pay

Benefits package

401(k) with company match

Paid holidays

Job summary

Lykins Propane in Milford, OH is seeking a Customer Service Associate to drive reliable service by coordinating with the General Manager, service center, and delivery teams. You’ll ensure timely responses, accurate recordkeeping, and strong customer relationships in a fast-paced environment.

You’ll handle calls, support retention efforts, and assist with daily route paperwork and account updates to maintain clean, accurate records and foster customer loyalty.

Qualifications

• High school diploma, GED, or equivalent experience.
• 1–2 years of professional customer service experience.
• Comfort handling phone-based conversations with customers about service, billing, and scheduling.
• Ability to track details accurately across multiple systems and documents.
• Reliable attendance and the ability to follow established processes.

Responsibilities

• Handle inbound and outbound customer calls with clear, respectful, solution-focused communication
• Support customer growth and retention efforts by resolving concerns, following up, and ensuring issues are fully closed
• Participate in outbound campaigns to retain customers, win back lost accounts, and collect on past-due balances
• Assist with daily delivery and service operations by resolving routing exceptions and updating customer accounts
• Provide administrative support including documentation, reporting, route paperwork, scanning, and account accuracy (billing and forecasting)
• Depending on location, assist with accounts payable processing and other office operations

Skills

Customer service

Phone communication

Attention to detail

Documentation accuracy

Education

High school diploma / GED

Tools

EDP systems

Job description

Lykins Propane in Milford, OH is seeking a Customer Service Associate to drive reliable service by coordinating with the General Manager, service center, and delivery teams. You’ll ensure timely responses, accurate recordkeeping, and strong customer relationships in a fast-paced environment.

You’ll handle calls, support retention efforts, and assist with daily route paperwork and account updates to maintain clean, accurate records and foster customer loyalty.