Propane Customer Care Specialist

Brightstar-Propane-; Westerville (OH); On-site; USD 23,000 - 32,000; Full time

Benefits offered by this job

Medical, dental, and vision insurance

401(k) with company match

HSA and FSA

EAP

Paid holidays and time off

Basic life and AD&D

Job summary

BrightStar Propane in Westerville, OH is seeking a customer service-focused professional to manage inbound and outbound calls, resolve issues, and support retention initiatives. You will work closely with the General Manager and delivery teams to ensure accurate billing and timely service.

The role requires 1–2 years of customer service experience, strong phone communication, and attention to detail. Starting pay is $20 per hour with a comprehensive benefits package including health, retirement,

Qualifications

• High school diploma, GED, or equivalent experience.
• 1–2 years of professional customer service experience.
• Comfort handling phone‑based conversations with customers about service, billing, and scheduling.
• Ability to track details accurately across multiple systems and documents.
• Reliable attendance and the ability to follow established processes.

Responsibilities

• Handle inbound and outbound customer calls with clear, respectful, solution-focused communication
• Support customer growth and retention efforts by resolving concerns, following up, and ensuring issues are fully closed
• Participate in outbound campaigns to retain customers, win back lost accounts, and collect on past-due balances
• Assist with daily delivery and service operations by resolving routing exceptions and updating customer accounts
• Provide administrative support including documentation, reporting, route paperwork, scanning, and account accuracy (billing and forecasting)
• Depending on location, assist with accounts payable processing and other office operations

Skills

Phone communication

Customer service

Scheduling coordination

Education

High school diploma or GED

Tools

Billing systems

Route management software

Job description

BrightStar Propane in Westerville, OH is seeking a customer service-focused professional to manage inbound and outbound calls, resolve issues, and support retention initiatives. You will work closely with the General Manager and delivery teams to ensure accurate billing and timely service.

The role requires 1–2 years of customer service experience, strong phone communication, and attention to detail. Starting pay is $20 per hour with a comprehensive benefits package including health, retirement,