Propane Customer Care Specialist

Sullivan Heating & Cooling; South Berwick (ME); Hybrid; USD 25,000 - 30,000; Full time

Benefits offered by this job

Medical, dental, and vision insurance

Health Savings Account (HSA)

Flexible Spending Account (FSA)

401(k) with company match

Employee Assistance Program (EAP)

Life insurance

Paid holidays and time off

Long-term disability

Job summary

P. Gagnon & Son is seeking a customer service-oriented professional to handle inbound and outbound calls, resolve issues, and support retention and billing tasks.

You will collaborate with management, service and delivery teams to ensure accurate records and timely responses. This role emphasizes precise documentation, cross-system tracking, and reliable attendance, with potential involvement in accounts payable depending on location.

Qualifications

• High school diploma or GED required.
• 1–2 years of professional customer service experience.
• Comfort handling phone-based conversations about service, billing, and scheduling.
• Ability to track details accurately across multiple systems and documents.
• Reliable attendance and the ability to follow established processes.

Responsibilities

• Handle inbound and outbound customer calls with clear, respectful, solution-focused communication.
• Support customer growth and retention efforts by resolving concerns, following up, and ensuring issues are fully closed.
• Participate in outbound campaigns to retain customers, win back lost accounts, and collect on past-due balances.
• Assist with daily delivery and service operations by resolving routing exceptions and updating customer accounts.
• Provide administrative support including documentation, reporting, route paperwork, scanning, and account accuracy (billing and forecasting).
• Depending on location, assist with accounts payable processing and other office operations.

Skills

Customer service

Phone conversations

Attention to detail

Organization

Education

High school diploma

Job description

P. Gagnon & Son is seeking a customer service-oriented professional to handle inbound and outbound calls, resolve issues, and support retention and billing tasks.

You will collaborate with management, service and delivery teams to ensure accurate records and timely responses. This role emphasizes precise documentation, cross-system tracking, and reliable attendance, with potential involvement in accounts payable depending on location.