Customer Service Rep (PT)

Ludwig Propane; Grand Rapids (MI); On-site; USD 22,000 - 26,000; Full time

Benefits offered by this job

Pay- $16-19 per hour

Job summary

Ludwig Propane in Grand Rapids, MI is seeking a Customer Service Associate who will be the friendly liaison between customers and our operations team, handling calls, scheduling, billing questions, and service coordination to keep homes warm and businesses running.

You’ll work with the General Manager, service center, and delivery teams to resolve issues, maintain accurate records, and drive customer retention through proactive outreach and reliable service.

Qualifications

• 1–2 years of professional customer service experience.
• Comfort handling phone-based conversations about service, billing, and scheduling.
• Ability to track details accurately across multiple systems and documents.
• Reliable attendance and the ability to follow established processes.
• Experience in utilities, energy, or logistics is a plus.

Responsibilities

• Handle inbound and outbound customer calls with clear, respectful communication.
• Support retention efforts by resolving concerns, following up, and ensuring issues are closed.
• Participate in outbound campaigns to retain customers and collect on past-due balances.
• Assist with daily delivery and service operations by resolving routing exceptions and updating customer accounts.
• Provide administrative support including documentation, reporting, route paperwork, scanning, and account accuracy.
• Assist with accounts payable processing and other office operations where applicable.

Skills

Customer service experience

Phone-based conversations

Attention to detail

Reliability

Education

High school diploma or equivalent

Job description

Ludwig Grand Rapids
Grand Rapids, OH 43522, USA

Description

Why This Role Matters

Every interaction a customer has with Ludwig Propane shapes how reliable, responsive, and trustworthy we feel as their propane provider. In this role, you’ll be the person who turns everyday service moments calls, questions, fixes into long-term customer relationships that keep homes warm, businesses running, and communities powered. What you do directly supports customer retention, smooth operations, and growth across our service areas.

What You’ll Do

You’ll work at the center of customer communication and internal coordination, partnering closely with your General Manager, Service Center, and delivery teams to make sure customers get what they need, accurately and on time.

• Handle inbound and outbound customer calls with clear, respectful, solution-focused communication
• Support customer growth and retention efforts by resolving concerns, following up, and ensuring issues are fully closed
• Participate in outbound campaigns to retain customers, win back lost accounts, and collect on past-due balances
• Assist with daily delivery and service operations by resolving routing exceptions and updating customer accounts
• Provide administrative support including documentation, reporting, route paperwork, scanning, and account accuracy (billing and forecasting)
• Depending on location, assist with accounts payable processing and other office operations

What success looks like after 90 days:
You’re confidently handling customer calls end-to-end, proactively identifying issues before they escalates, supporting retention efforts, and keeping customer and routing records accurate with minimal oversight.

What You’ll Actually Do in Your First 30 Days

• Learn EDP’s customer systems, routing processes, and service workflows through hands-on training
• Begin handling inbound customer calls independently, with guidance on more complex issues
• Partner with the General Manager to understand customer retention goals and current challenges
• Support daily route paperwork, documentation, and customer account updates to maintain clean, accurate records

Must Have

• High school diploma, GED, or equivalent experience
• 1–2 years of professional customer service experience
• Comfort handling phone-based conversations with customers about service, billing, and scheduling
• Ability to track details accurately across multiple systems and documents
• Reliable attendance and the ability to follow established processes

Nice to Have

• Experience in utilities, energy, logistics, or service-based industries
• Familiarity with billing systems, route management, or customer account maintenance
• Experience supporting retention, collections, or outbound calling campaigns
• Prior administrative or office operations experience
• Exposure to accounts payable or basic finance processes

What We Offer

Pay- $16-19 per hour (depending on experience)

Our Culture

We believe people do their best work when they’re supported, respected, and trusted to do the job right. Our teams value safety, accountability, and showing up for one another because that’s how we show up for our customers.

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.