Propane Customer Support & Retention Specialist

Ludwig Propane; Grand Rapids (OH); Vor Ort; USD 22.000 - 26.000; Vollzeit

Benefits dieser Stelle

Pay: $16-$19 per hour

Zusammenfassung

Ludwig Propane, based in Grand Rapids, OH, is seeking a customer service professional to handle calls, billing questions, and scheduling. You will partner with management and delivery teams to ensure timely service and accurate records.

In this role you’ll drive customer retention, resolve issues, and support daily routing and office operations, with an emphasis on accuracy and dependable attendance.

Qualifikationen

• High school diploma, GED, or equivalent experience.
• 1–2 years of professional customer service experience.
• Comfort handling phone-based conversations with customers about service, billing, and scheduling.
• Ability to track details accurately across multiple systems and documents.
• Reliable attendance and the ability to follow established processes.
• Experience in utilities, energy, logistics, or service-based industries.
• Familiarity with billing systems, route management, or customer account maintenance.
• Experience supporting retention, collections, or outbound calling campaigns.
• Prior administrative or office operations experience.
• Exposure to accounts payable or basic finance processes.

Aufgaben

• Handle inbound and outbound customer calls with clear, respectful, solution‑focused communication
• Support customer growth and retention efforts by resolving concerns, following up, and ensuring issues are fully closed
• Participate in outbound campaigns to retain customers, win back lost accounts, and collect on past‑due balances
• Assist with daily delivery and service operations by resolving routing exceptions and updating customer accounts
• Provide administrative support including documentation, reporting, route paperwork, scanning, and account accuracy (billing and forecasting)
• Depending on location, assist with accounts payable processing and other office operations

Kenntnisse

Customer service

Phone communication

Attention to detail

Record keeping

Reliability

Ausbildung

High school diploma

Jobbeschreibung

Ludwig Propane, based in Grand Rapids, OH, is seeking a customer service professional to handle calls, billing questions, and scheduling. You will partner with management and delivery teams to ensure timely service and accurate records.

In this role you’ll drive customer retention, resolve issues, and support daily routing and office operations, with an emphasis on accuracy and dependable attendance.