Project Manager, Global Client Operations

VSI; Los Angeles (CA); On-site; USD 90,000 - 120,000; Full time

Job summary

VSI in Los Angeles leads multilingual translation, dubbing and subtitling projects for global entertainment clients. You will own projects from brief to final delivery, balancing quality, timing, client service and profitability.

The role requires a highly organized, proactive PM capable of handling multiple priorities, building strong client-supplier relationships and communicating clearly under tight deadlines.

Qualifications

• Portuguese at CEFR C2 level and excellent grammar, idiom and cultural nuance.
• Prior project management experience in localisation, media or similar fast-paced production.
• Good understanding of dubbing workflows.
• Strong written and verbal communication with clients, suppliers and colleagues.
• Collaborative approach to coordinate multimedia across production teams while maintaining consistency.
• Excellent organisation and prioritisation to manage multiple deadlines calmly.
• Proactive, solutions-focused mindset with sound problem-solving.
• Flexibility when requirements or priorities change at short notice.
• Attention to detail and consistent commitment to client service.
• Good working knowledge of Microsoft Office.
• Experience with OOONA or similar PM platform is a plus.
• Knowledge of subtitling specifications and tools is advantageous.

Responsibilities

• Manage the full project lifecycle from brief to delivery, including planning, scheduling, budgeting, invoicing and post-project review.
• Coordinate multilingual translation, dubbing and subtitling workflows to meet budgets, timelines and VSI quality standards.
• Monitor project finances, including budgets, supplier costs, client invoicing and change orders to achieve profitability targets.
• Support Sales and Account Management during quoting with operational input, timelines and cost information.
• Build understanding of VSI services to advise clients and identify cross-selling opportunities for the Sales team.
• Maintain proactive communication with clients, suppliers and internal teams; arrange production meetings for complex projects.
• Understand client requirements, provide practical advice and escalate issues as needed.
• Prepare accurate project updates and reports for Account Managers and Head of Department.
• Maintain complete project data in internal systems and process supplier/client invoices timely.
• Identify opportunities to improve project delivery, account performance and operational processes.
• Complete project administration and other operational tasks.

Skills

Portuguese C2

Project management

Communication skills

Collaboration

Organisation

Problem-solving

Flexibility

Attention to detail

MS Office

Tools

OOONA

Subtitling tools

Job description

The role

As a Project Manager in our Global Client Operations team, you will manage a varied portfolio of multilingual translation, dubbing, and subtitling projects for entertainment clients worldwide. You will own projects from brief to final delivery, balancing quality, timing, client service, and commercial performance.

This is a fast-paced role for someone who is highly organised, proactive and comfortable managing several priorities at once. You will build strong relationships with clients, suppliers and colleagues, communicate clearly throughout each project and remain calm and focused when deadlines are tight.

What You Will Do

• Manage the full project lifecycle, from receiving the brief through planning, scheduling, budgeting, delivery, invoicing and post-project review.
• Coordinate multilingual translation, dubbing and subtitling workflows, ensuring projects are delivered on time, within budget and to VSI's quality standards.
• Monitor project finances closely, including budgets, supplier costs, client invoicing and change orders, to achieve agreed profitability targets.
• Support Sales and Account Management during the quoting stage by providing operational input, timelines, and cost information as needed.
• Build a strong understanding of VSI's services so you can advise clients effectively and identify relevant cross-selling opportunities for the Sales team.
• Maintain clear, proactive communication with clients, suppliers, and internal teams, including arranging production meetings or calls for complex projects.
• Understand each client's requirements, provide practical advice and use sound judgement to resolve issues, escalating when appropriate.
• Prepare accurate project updates and reports for Account Managers and the Head of Department as required.
• Maintain complete and accurate project data in internal systems, including the timely processing of supplier and client invoices.
• Identify opportunities to improve project delivery, account performance and operational processes.
• Complete project administration and other operational tasks as required.

What We Are Looking For

• Brazilian Portuguese at CEFR C2 level, or equivalent proficiency, with an excellent command of grammar, idiom and cultural nuance.
• Previous project management experience in localisation, media or a comparable fast-paced production environment.
• A good understanding of dubbing workflows.
• Strong written and verbal communication skills, with the confidence to work effectively with clients, suppliers and colleagues.
• A collaborative approach and the ability to coordinate multimedia requirements across production teams while maintaining consistency.
• Excellent organisation and prioritisation skills, with the ability to manage multiple deadlines calmly and accurately.
• A proactive, solutions-focused mindset and sound problem-solving skills.
• Flexibility and adaptability when requirements or priorities change at short notice.
• Excellent attention to detail and a consistent commitment to client service.
• Good working knowledge of Microsoft Office.
• Experience with OOONA or a similar project management platform would be an advantage.
• Knowledge of subtitling specifications and tools would also be an advantage.

Why join VSI

At VSI, you will join a passionate, highly driven team helping entertainment travel the world. You will work on high-profile global content, build trusted client relationships and make a visible contribution in a creative, collaborative and fast-moving environment.

You will also have the opportunity to grow your career alongside experienced colleagues and some of the best talent in the localisation industry.