Project Intake Coordinator I

Sam Houston State University; Huntsville (TX); On-site; USD 42,000 - 54,000; Full time

Job summary

Sam Houston State University is seeking a Project Intake Coordinator I within the Information Technology division to professionally receive, process, and route technology project requests through a standardized intake process.

Responsibilities include logging submissions, contacting requestors for missing details, and maintaining intake documentation while coordinating meetings and ensuring compliance with policies.

Qualifications

• Bachelor's degree in Business Administration, Information Technology, Communications, or related field.
• No experience required beyond degree.
• Experience in a customer-facing, administrative, or technology support role desirable.
• Experience in a state institution of higher education desirable.

Responsibilities

• Receives and logs incoming project requests and service demands.
• Contacts requestors to gather missing information and confirm intake forms.
• Maintains intake queue and ensures timely processing within service windows.
• Supports scheduling and logistics for intake and triage meetings.

Education

Bachelor's degree in Business Administration, Information Technology, Communications, or related field

Job description

Requisition:

202600328S

Title:

Project Intake Coordinator I

FLSA status:

Non-Exempt

Hiring Salary:

This position is a pay grade 12. Please see Pay Grade Table at: https://pa-hrsuite-production.s3.amazonaws.com/116/docs/636763.pdf

Occupational Category:

Technical/Para-Professional

Department:

Business Technology Solutions

Division:

Information Technology

Open Date:

10/14/2026

Open Until Filled:

Yes

Educational and Experience Requirement:

Bachelor's degree in Business Administration, Information Technology, Communications, or related field. No experience required beyond degree. Prior experience in a customer-facing, administrative, or technology support role is desirable. Experience in a state institution of higher education is desirable. Additional education may be considered in lieu of experience.

Nature & Purpose of Position:

Performs professional work receiving, processing, and routing technology project requests submitted to the Division of Information Technology. Ensures that every submission is acknowledged, documented, and directed through a consistent and transparent intake process.

Primary Responsibilities:

Receives and logs incoming project requests, technology ideas, and service demand submissions through TeamDynamix or other designated intake platforms, ensuring all submissions are acknowledged promptly and accurately recorded. Contacts requestors to gather missing information, clarify submission details, and confirm that intake forms are complete prior to triage. Maintains the intake queue, monitors submission status, and ensures no requests are lost, stalled, or unacknowledged within established service windows. Communicates clearly and professionally with campus requestors regarding submission status, expected timelines, and next steps in the intake process. Assists in preparing request summaries and supporting materials for intake triage review sessions. Maintains intake documentation, templates, and knowledge resources in coordination with senior Project Intake Coordinator staff. Supports scheduling and logistics for intake and triage meetings. Ensures compliance with applicable institutional policies and divisional directives. Performs other related duties as assigned.

Other Specifications:

Requires working knowledge of administrative processes, customer service practices, and technology-based workflow and tracking tools. Requires strong organizational, analytical, interpersonal, written, and verbal communication skills with the ability to gather and clarify information and communicate processes and status updates clearly to diverse audiences. Must be detail oriented and able to maintain accurate records, manage multiple requests and priorities, and follow established intake procedures and service timelines. Requires the ability to exercise sound judgment within established guidelines, recognize incomplete or unusual requests, and elevate issues appropriately. Must be able to establish effective working relationships with campus constituents and IT staff and provide responsive, professional customer service. Requires proficiency with standard office, collaboration, project tracking, and workflow management tools relevant to the position.

Full Time Part Time:

Full Time

Quicklink:

https://shsu.peopleadmin.com/postings/48938

EEO Statement:

Sam Houston State University is an Equal Employment Opportunity Employer and Smoke/Drug-Free Workplace. All qualified applicants will receive consideration for employment without regard to race, creed, ancestry, marital status, citizenship, color, national origin, sex, religion, age, disability, or protected veteran status. The University takes seriously the initiative to ensure equal opportunity in the workforce and to comply with Title VII as interpreted by the U.S. Supreme Court. Sam Houston State University is an "at will" employer. Employees with a contract will have additional terms and conditions. Security-sensitive positions at SHSU require background checks in accordance with Education Code §51.215. Annual Security and Fire Safety Report