Coordinator I - Student Support Coordinator

Sam Houston State University; Huntsville (TX); On-site; USD 42,000 - 54,000; Full time

Job summary

Sam Houston State University in Huntsville, TX seeks a Coordinator I - Student Support Coordinator to organize and supervise student employees in Admissions. You will help front desk, call center and outreach run smoothly with a student-centered service mindset.

The role emphasizes recruiting and training staff, coordinating outreach to prospective students, and collaborating with Admissions leadership to support recruitment and enrollment goals. Some travel and after-hours work may be required.

Qualifications

• Bachelor’s degree in a related field and one year of related experience.
• Experience working with students and customer service operations.
• Ability to supervise and develop student employees.

Responsibilities

• Coordinates and oversees student employee teams supporting the Office of Admissions.
• Recruits, trains, schedules, supervises, coaches, and evaluates student employees.
• Develops and maintains a structured student employee training program.
• Oversees Admissions call center operations and serves as department point of contact for related tech needs.
• Coordinates outreach conducted by student employees via phone, text, email and other channels.
• Maintains service standards and messaging across student-facing contacts.
• Collaborates with Admissions leadership and staff to provide coordinated student support.
• Tracks activity and prepares reports on performance, outreach and effectiveness.

Skills

Customer service

Supervisory experience

Communication skills

Training and development

Team leadership

Admissions knowledge

Education

Bachelor’s degree in a related field

Tools

CRM

Student information systems

Contact center tools

Job description

Named after Texas' legendary hero, General Sam Houston, the university boasts a rich historical legacy that resonates with the spirit of Texas, which provides a balance between a peaceful, natural setting and proximity to urban amenities. With a student population of over 21,000, SHSU offers a vibrant and dynamic community. SHSU has a small town feel with large scale opportunities. Located in the Piney Woods region of East Texas and just an hour drive north of Houston, Huntsville provides area residents with a sense of community and belonging.

SHSU offers compelling options for individuals seeking a fulfilling and impactful career including a superior benefit package , competitive salaries and a flexible work environment fostering work/life balance. SHSU offers programs that support a healthy work-life balance, contributing to employee well-being and job satisfaction, as well as, professional development opportunities with our educational assistance and dependent assistance programs.

Posting Information This position is security-sensitive and thereby subject to the provisions of the Texas Education Code §51.215, which authorizes the employer to obtain criminal history record information. Requisition 202600341S Title Coordinator I - Student Support Coordinator FLSA status Exempt Hiring Salary This position is a pay grade 07. Please see the Pay Grade Table at: https://pa-hrsuite-production.s3.amazonaws.com/116/docs/636763.pdf Occupational Category Professional Department Admissions Division Division of Enrollment Open Date 10/23/2026 Open Until Filled Yes Educational and Experience Requirement Bachelor’s degree in a related field. One year of experience in a related field. Experience working with students, customer service operations, student employees, or enrollment services is preferred. A combination of education, experience, and training that would produce the required knowledge and abilities could be considered. Nature & Purpose of Position Coordinates student support operations within the Office of Admissions, with primary responsibility for supervising and developing student employees who assist front desk, call center, prospective student communication, and other admissions service functions. Ensures consistent, responsive, and student-centered service while supporting efficient day-to-day operations and contributing to recruitment and enrollment initiatives. Performs semi-complex administrative and supervisory program work. Primary Responsibilities Coordinates and oversees student employee teams supporting the Office of Admissions. Recruits, trains, schedules, supervises, coaches, and evaluates student employees assigned to front desk, call center, prospective student outreach, and related service functions. Develops and maintains a structured student employee training and professional development program focused on customer service, admissions knowledge, communication, professionalism, and workplace readiness. Oversees Admissions call center operations and serves as a departmental point of contact for telephone system and related technology needs. Coordinates prospective student outreach conducted by student employees through telephone calls, text messaging, email, and other approved communication channels. Establishes and maintains consistent service standards and messaging across student-facing contact points. Collaborates with Admissions leadership, Admissions Counselors, application processing staff, and other team members to provide coordinated student support. Monitors student employee staffing levels and schedules to ensure appropriate coverage during regular operations, peak enrollment periods, and special events. Maintains training materials, procedures, schedules, and other documentation related to student employee operations. Tracks program activity and prepares reports related to student employee performance, service levels, outreach, and operational effectiveness. Evaluates workflows and recommends improvements to strengthen efficiency, customer service, and the prospective student experience. May assist with the preparation, packaging, and distribution of admissions and acceptance materials. Serves as a liaison between student employees and University departments as appropriate. Assists with recruitment and enrollment events, including on-campus programs and occasional off-campus recruitment activities by representing SHSU at high school and college recruitment events and visits. Requires occasional local and overnight travel and availability for recruitment events on some evenings and weekends during peak periods. Meets with prospective students and families to provide general information regarding admissions requirements, processes, and enrollment steps. Supports special projects and other Admissions initiatives as assigned. Performs other related duties as assigned. Other Specifications Requires strong organizational, supervisory, interpersonal, written, and verbal communication skills. Must be able to lead and develop student employees, manage multiple priorities, exercise sound judgment, and provide effective customer service in a high-volume student-facing environment. Requires the ability to learn and apply University admissions policies, procedures, and systems to communicate accurate information to prospective students, families, and campus partners. Proficiency with standard office technology and the ability to learn CRM , student information, telephone, and other Admissions systems is required. Regular interaction with prospective students, families, student employees, faculty, staff, and University partners is required. Some evening and weekend work may be necessary during peak enrollment periods and University events. Occasional local and overnight travel may be required. Full Time Part Time Full Time Position Number Quicklink https://shsu.peopleadmin.com/postings/49026

Sam Houston State University is an Equal Employment Opportunity Employer and Smoke/Drug-Free Workplace. All qualified applicants will receive consideration for employment without regard to race, creed, ancestry, marital status, citizenship, color, national origin, sex, religion, age, disability, or protected veteran status. The University takes seriously the initiative to ensure equal opportunity in the workforce and to comply with Title VII as interpreted by the U.S. Supreme Court. Sam Houston State University is an “at will” employer. Employees with a contract will have additional terms and conditions. Security-sensitive positions at SHSU require background checks in accordance with Education Code §51.215.