Project Coordinator

Aroha Technologies, Inc; Lansing (MI); Hybrid; USD 55,000 - 90,000; Full time

Job summary

Aroha Technologies, Inc. is seeking a Project Coordinator to support the State of Michigan PMO within the Center for Shared Solutions Call Center Support division in Lansing. Hybrid work arrangement with on-site 2–3 days per week and remote work the rest of the time.

The role involves assisting Project Managers, managing schedules and budgets in Clarity, and producing presentations for executives and teams. Candidates should have IT project management experience and strong communication skills.

Qualifications

• Experience coordinating IT projects and managing schedules and budgets.
• Ability to prepare presentations for executives and project teams.
• Experience with change management and risk/issue management.

Responsibilities

• Assist Project Managers with planning, scheduling, and budgeting using Clarity.
• Prepare information for presentations to executives, managers, and team members.
• Monitor and communicate project progress across cost, schedule, scope, resources, quality, and risks.
• Ensure timely, clear communications with sponsors and teams; foster collaboration between technical and business groups.
• Develop and maintain PMM deliverables: Charter, Schedule, Budget, Communications Plan, Status Reports, Risk/Issue Plans, Change Requests, Closeout Summary.
• Ensure adherence to SUITE PMM and SEM methodologies and proper transitions between lifecycle stages.

Skills

Project Coordination

IT Project Management

Project Scheduling

Budget Management

Stakeholder Communication

Tools

Clarity

Job description

Title: Project Coordinator PMO Supporting the Center for Shared Solutions (CSS)

Location: Lansing, Michigan

Interview Process: First-round interviews will be conducted virtually. Second-round interviews will be conducted in person.

Assignment Duration: 1+ year, with the intent to extend based on business needs.

Work Arrangement: Hybrid.

Location Requirement: Candidates must reside within 90 miles of Lansing, Michigan, at the time of submission.

Job Description

This position is for a Project Coordinator to assist the State of Michigan Project Management Office supporting the Center for Shared Solutions Call Center Support division. This role, as part of the DTMB Enterprise Portfolio Management Office (EPMO), works closely with Project Managers and MiECC leadership in the successful delivery of Call Center Solutions.

The candidate must be comfortable working in a fast-paced, multi-project deployment environment supporting other Project Managers in a hybrid workforce (combination of on-site and remote work). Applicants should possess exceptional communication and follow-up skills, along with experience in formal IT project management practices. This position requires the Project Coordinator to work in person at the office for 2 3 days a week, and the other days can be worked remotely.

Basic Duties

Assist Project Managers With The Following

• Utilize the State of Michigan s Project Portfolio Management Tool (Clarity) to prepare project schedules, assign resources, and manage budgets.
• Prepare information for presentations geared to various audiences, ranging from executives and managers to project team members.
• Accountable for monitoring, controlling, and communicating project progress by actively managing the cost, schedule, scope, resources, quality, and risks.
• Accountable and responsible for clear, timely, and accurate communications with stakeholders, particularly project sponsors, project team members, and project managers. Responsible for providing leadership and fostering collaborative participation between the technical and business teams by obtaining consensus and gaining commitment.
• Responsible for working with project team members to develop and maintain the following key SUITE Project Management Methodology (PMM) deliverables throughout the project lifecycle:
  • Project Charter
  • Project Schedule
  • Project Budget
  • Communication Plan
  • Project Status Report
  • Risk and Issue Management Plans
  • Change Requests
  • Project Closedown Summary
• Responsible for ensuring the project adheres to the SUITE PMM and System Engineering Methodology (SEM), including appropriate and timely transitions through the stages and phases of the project lifecycle.
• Responsible for facilitating and enforcing the Change Management process (Change Requests) when the project deviates from the approved scope, schedule, or budget. This includes ensuring all Change Requests have appropriate approval before action is taken or information is updated.
• Responsible for creating project Corrective Action Plans (CAP) when necessary for projects in yellow or red status.
• Responsible for understanding project benefits and the impact of change requests on the benefits business cases. Responsible for ensuring related project artifacts are updated accordingly.

Preferred Experience

• Prior experience with Call Center Technologies and Call Center Support is preferred.

Primary Skills

Project Coordination, IT Project Management, Clarity, Project Scheduling, Budget Management, Stakeholder Communication.

Secondary Skills

Risk and Issue Management, Change Management, SUITE Project Management Methodology (PMM), System Engineering Methodology (SEM), Corrective Action Plans (CAP), Call Center Technologies.