Programs & Guest Services Assistant

L.A. Family Housing Corporation; Los Angeles (CA); On-site; USD 53,218,000 - 72,000,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

Life Insurance

403B Retirement Plan

529 Education Savings Plan

Long Term Disability

Employee Assistance Program

Flexible Spending Accounts

Job summary

LA Family Housing in Los Angeles is seeking a Program Assistant to support the Welcome desk operations at our service centers. You will handle administrative tasks, prepare reports, and assist managers and staff with organization and communication while safeguarding confidential materials.

The role requires friendly customer service, strong computer skills, and the ability to multi-task in a fast-paced nonprofit environment.

Qualifications

• Fluent in English; bilingual in Spanish preferred.
• Typing, numeric keypad and computer skills (Excel/Word/Zoom/scheduling software).
• Excellent verbal and written communication skills.
• Strong organizational skills and ability to meet deadlines.
• Team player with customer service orientation.
• Ability to manage time effectively and work in a collaborative environment.

Responsibilities

• Creates a welcoming and engaging environment for all guests.
• Welcomes, triages, checks in and guides guests at service centers.
• Receives referrals and schedules appointments with appropriate staff.
• Answers welcome desk phone lines.
• Collaborates with cross-departmental teams and security.
• Manages mail, packages and deliveries for participants and sites.
• Ensures desks and rooms are prepared for use.
• Stocks basic supplies and food for participants.
• Performs administrative tasks (agendas, memos, copies, fax, scan, upload).
• Maintains program messaging materials and guides.
• Provides crisis intervention and de-escalation when needed.
• Coordinates with stakeholders to address guest needs.
• May work evenings and weekends as needed.
• Assists with additional tasks as assigned by supervisor.

Skills

English fluency

Spanish bilingual

Typing

Communication

Organizational skills

Time management

Team player

Tools

Excel

Word

Zoom

Scheduling software

Job description

LA Family Housing in Los Angeles is seeking a Program Assistant to support the Welcome desk operations at our service centers. You will handle administrative tasks, prepare reports, and assist managers and staff with organization and communication while safeguarding confidential materials.

The role requires friendly customer service, strong computer skills, and the ability to multi-task in a fast-paced nonprofit environment.