Client Services Program Assistant — Pantry & Data Liaison

JFSA; Los Angeles (CA); On-site; USD 40,000 - 50,000; Full time

Job summary

Jewish Family Service LA in Los Angeles is seeking a Program Assistant (Client Services) to support food pantry operations, enroll clients in the database, check in and out, and supervise volunteers. This role reports to the Program Manager (Client Services) and emphasizes accuracy in data handling and a high level of customer service.

Qualified applicants will have a High School Diploma and strong computer skills with Microsoft Office; experience with client services databases and volunteer

Qualifications

• Minimum High School Diploma required.
• Experience in a food pantry, retail, or wholesale distribution preferred.
• Strong customer service orientation and communication skills.
• Excellent computer skills (Microsoft Office) and ability to work with client services database.
• Experience working with volunteers is a plus; ability to guide volunteers while maintaining professional boundaries.
• Ability to work independently, manage multiple tasks, and handle change with teamwork.
• Bilingual in Spanish, Farsi, or Russian is a plus but not required.

Responsibilities

• Open and close the food pantry site; ensure readiness, cleanliness, and order for daily operations.
• Process client data: enroll, re-register, check-in/out.
• Orient and coach new volunteers on the client services database.
• Maintain distribution policies and provide high-quality service delivery.
• Collaborate with volunteers to improve operations and client experience.
• Provide community resources and referrals when social work staff are unavailable.
• Rotate between SOVA pantry sites (LA and SF Valley) as needed.
• Daily data entry and reconciliation for the pantry.

Skills

Customer service

Communication skills

Volunteer coordination

Teamwork / leadership

Data entry

De-escalation

Bilingual (Spanish/Farsi/Russian)

Education

High School Diploma

Tools

Microsoft Office Suite

Client services database

Job description

Jewish Family Service LA in Los Angeles is seeking a Program Assistant (Client Services) to support food pantry operations, enroll clients in the database, check in and out, and supervise volunteers. This role reports to the Program Manager (Client Services) and emphasizes accuracy in data handling and a high level of customer service.

Qualified applicants will have a High School Diploma and strong computer skills with Microsoft Office; experience with client services databases and volunteer