Participant Coordinator

LA Family Housing; Los Angeles (CA); On-site; USD 24,832 - 35,368; Full time

Benefits offered by this job

Health insurance

403B retirement plan

Paid time off

Employee assistance program

Job summary

LA Family Housing is seeking a Participant Coordinator to support intake, crisis intervention, and access to housing resources. This role includes front-desk coverage, documentation, and collaboration with Housing Navigators to achieve participant housing goals.

Responsibilities also include incident reporting, daily occupancy checks, and coordination across multiple sites with flexible day/evening shifts.

Qualifications

• Advocacy and case management skills preferred.
• Effective problem-solving abilities.
• Excellent time management skills.
• Conflict resolution abilities and crisis intervention experience.
• Proficiency in Microsoft Office and Zoom.
• Bilingual Spanish/English a plus.

Responsibilities

• Complete intake at program entry and verify participant documentation.
• Provide crisis intervention and restorative justice guidance.
• Document incidents thoroughly and file reports as required.
• Coordinate with Housing Navigator/Case Manager to reach housing goals.
• Support daily operations, front desk duties, and occupancy reporting.

Skills

Advocacy

Case management

Crisis intervention

Conflict resolution

Time management

Customer service

Spanish/English bilingual

Tools

Microsoft Word

Microsoft Excel

PowerPoint

Zoom

HMIS

Job description

• This position requires schedule flexibility, with shifts that may vary any day between Monday and Sunday. Candidates must be available to work swing shifts (4:00p-12:30a) and graveyard shifts (12:00p-8:30a)***

USD $21.85/Hr.

Why Join Us

You believe that every person deserves a place to call home. You see that homelessness is a systemic issue and want to be a part of the solution. You are ready to utilize your talent, experience, and creativity towards purpose-driven work. You want to work alongside industry leaders to learn, implement, and pioneer best practices.

LA Family Housing is a leading non-profit agency in Homeless Services and Real Estate Development. With 40 years of experience and 15,000+ lives changed each year, we know what it takes to end homelessness. We take tremendous pride in the emergence of our staff as national leaders in innovation, best practices, and policy within housing production and homeless services. Join the fight to end homelessness and make a difference in people’s lives at LA Family Housing!

The Position

The Participant Coordinator is responsible for completing intake at program entry to ensure all participant documentation has been retrieved and program standards have been explained. The Participant Coordinator is responsible for providing support and advocacy through crisis intervention, conflict resolution, and linkage to social service resources. This position will provide general front desk support and coverage, perform clerical and administrative duties such as answering phones, managing sign in sheets and generating incident reports. In addition, this position will assist with daily living needs and monitor daily activity to ensure the cleanliness of the facility and safety of both staff and participants.

What You'll Do

• Coordinates with and supports participant’s assigned Housing Navigator/Case Manger to achieve participant’s housing goals, acting as a liaison between Interim Housing and Housing Navigation
• Provides conflict resolution and crisis intervention by encouraging positive methods for problem solving and using restorative justice practices
• Provides accurate and thorough communication and documentation about all incidents involving participants and complete necessary incident reports
• Collaborates with Mental Health Specialists and co-located staff on site
• Remains knowledgeable on best practices and interventions related to Domestic Violence, Harm Reduction, Trauma Informed Care and Housing First Models
• Checks participant items for contraband at entry to the site as necessary
• Completes intake with participant upon entry into site, as needed
• Completes and submits daily occupancy reports as necessary and required per contract
• Assists with identified housing plan tasks as necessary
• Answers incoming calls, emails and responds to program and participant inquiries
• Performs daily room checks and support to facilitate room changes
• Light cleaning duties to ensure that the site is presentable and habitable
• Completes daily documentation, maintains case notes and service entries in HMIS, and completes occupant reports as needed
• Maintains daily provider sign-in sheets and occupancy standards
• Coordinates cleaning/laundry schedule for participants
• Sorts and distributes participant mail
• Participates in site and community meetings, attends monthly PC meetings, and training opportunities
• Contacts emergency services in collaboration/consultation with supervisor when necessary
• Hourly walk around grounds to ensure safety
• Submits maintenance requests and supply orders, as needed
• Assists in facilitating volunteer activities/events, as applicable
• Schedule flexibility (day, swing, overnight) and site location flexibility (multiple sites)
• Additional tasks, projects, and responsibilities as assigned by supervisor

What You're Skilled At

• Advocacy and case management skills preferred
• Effective problem-solving skills
• Excellent time management skills
• Conflict resolution skills
• Customer service skills
• Ability to provide crisis interventions
• Proficient in Microsoft Programs (Word, Excel, Access, PowerPoint), Zoom, and web-based scheduling software
• Proficient in written and oral communication
• Bilingual: Spanish/English a plus
• Show strong leadership abilities, team and independent work skills
• Good organizational skills, and ability to follow through from beginning to end on tasks and projects

Other

• Must be able to work a flexible schedule at multiple sites including evenings, weekends, and holidays
• Maintain and execute confidential information according to HIPAA standards
• Obtain and maintain CPR/First Aid Certification
• Ability to lift up to 50 lbs
• Ability to pass a Pre-Employment Physical Exam
• Ability to pass post-offer Tuberculosis (TB) clearances
• This position does not require regular driving as part of daily duties but may be needed occasionally

Experience

• Experience in dealing with substance abuse, mental health, and crisis intervention desired

What We Offer

• Health, Dental, Vision, Life Insurance, 403B Retirement Plan, 529 Education Savings Plan, Long Term Disability, Employee Assistance Program, Flexible Spending Accounts (FSA), Legal Access Plan, Employee Appreciation Program, Company Sponsored Employee Events, Staff Development, 9/80 Alternative Work Schedule, Paid Sick, Vacation and 13 Observed Holidays, Public Service Loan Forgiveness Program Eligibility and more!

Physical Demands, Environmental Conditions, Equipment

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of the job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Potential physical demands include but are not limited to: walking, climbing stairs, handling, finger/grasp/feel objects and equipment, reaching, communicating, being mobile, repetitive motions, visual activity, driving, and entering buildings. Comfortable working in a pet-friendly environment. If an accommodation is needed, please inform the Human Resources Department.

Equal Employment Opportunity

LAFH is committed and proud to provide equal employment opportunities to all employees and applicants without regard to race, color, religion, sex, sexual orientation, national or ethnic origin, age, disability or status as a veteran.

Fair Chance Act

LA Family Housing will consider qualified applicants with a criminal history pursuant to the California Fair Chance Act. You do not need to disclose your criminal history or participate in a background check until a conditional job offer is made to you. After making a conditional offer and running a background check, if LA Family Housing is concerned about conviction that is directly related to the job, you will be given the chance to explain the circumstances surrounding the conviction, provide mitigating evidence, or challenge the accuracy of the background report. Find out more about the Fair Chance Act by visiting the California Department of Fair Employment and Housing’s Fair Chance Act webpage.