Program Guide (part-time)

Spectrum Health Systems, Inc.; Worcester (MA); On-site; USD 23,000 - 33,000; Part time

Job summary

Spectrum Health Systems, Inc. in Worcester, MA is seeking a part-time Program Assistant for the Lincoln Street Outpatient Treatment Program.

The role involves greeting clients, delivering customer service, and ensuring a safe, trauma-informed environment as clients receive their medications. The position requires a High School Diploma or GED and experience in customer service or security, with basic computer skills (Windows 2000, Outlook, Word) expected.

Qualifications

• High School Diploma or GED required.
• Experience in customer service, security, or with individuals with substance use disorders preferred.
• Basic computer skills including Windows 2000, Outlook and Word required.

Responsibilities

• Promote and maintain a safe pro-social environment for clients receiving medications.
• Greet clients, provide customer service, monitor safety, and communicate trauma-informedly to guide clients in and out of the program.
• Monitor crowd safety and maintain alertness in common areas and parking lot.
• Use de-escalation strategies to manage conflicts among clients and visitors and seek staff support as needed.

Skills

Customer service

Security awareness

Crisis de-escalation

Education

High School Diploma or GED

Tools

Windows 2000

Microsoft Outlook

Microsoft Word

Job description

Location: Worcester, MA - Lincoln Street Outpatient Treatment Program

Schedule: Part-time. 8.5 hours a week. Monday and Tuesday, 1:45pm - 6:00pm with the option of picking up open shifts as they become available

Pay Rate: $20.15/hour

The Program Safety Guide is responsible for:

• Promoting and maintaining a safe pro-social environment for clients who come to the program daily to receive their medication.
• Greeting clients, customer service, monitoring for client and staff safety, and communicating with clients in a trauma sensitive manner that guides clients in and out of the program orderly.
• Effectively managing crowd control and monitoring for safety and alertness both in the common areas of the program, including the parking lot.
• Using de-escalation and trauma informed strategies to manage conflict among clients and visitors in the program and utilize staff support as needed.

Qualifications:

• High School Diploma or GED required
• Prior experience working in customer service, security, and/or with individuals with substance use disorders.
• Computer experience and familiarity with Windows 2000, Microsoft Outlook and Microsoft Word required