Program Guide

Spectrum Health Systems, Inc; Massachusetts; On-site; USD 28,000 - 32,000; Full time

Job summary

Spectrum Health Systems, Inc. in Worcester, MA seeks a Per Diem Program Safety Guide to help maintain a safe, pro-social environment for daily medication visits.

This role supports front-line operations at Lincoln Street Outpatient Treatment Program and requires good communication and reliability. Responsibilities include greeting clients, ensuring security, de-escalation when needed, and coordinating with staff to keep the program orderly.

Qualifications

• High School Diploma or GED is required.
• Experience in customer service, security, or with individuals with substance use disorders preferred.
• Familiarity with Windows 2000, Outlook and Word software required.

Responsibilities

• Promote and maintain a safe pro-social environment for clients who come daily to receive medications.
• Greet clients and provide customer service while monitoring safety of clients and staff.
• Communicate with clients in a trauma-informed manner to guide them in and out of the program orderly.
• Assist with crowd control and monitor safety and alertness in common areas and parking lot.

Skills

Customer service

Security

Trauma-informed communication

Education

High School Diploma or GED

Tools

Windows 2000

Microsoft Outlook

Microsoft Word

Job description

Description

Location: Worcester, MA - Lincoln Street Outpatient Treatment Program

Schedule: Per diem

Pay Rate: $20.15/hour

The Program Safety Guide is responsible for:

• Promoting and maintaining a safe pro-social environment for clients who come to the program daily to receive their medication.
• This includes, but is not limited to: greeting clients, customer service, monitoring for client and staff safety, and communicating with clients in a trauma sensitive manner that guides clients in and out of the program orderly.
• Effectively managing crowd control and monitoring for safety and alertness both in the common areas of the program, including the parking lot.
• Using de-escalation and trauma informed strategies to manage conflict among clients and visitors in the program and utilize staff support as needed.

Qualifications

• High School Diploma or GED required
• Prior experience working in customer service, security, and/or with individuals with substance use disorders.
• Computer experience and familiarity with Windows 2000, Microsoft Outlook and Microsoft Word required