Program Operations & Support Specialist

DC Government; Washington (District of Columbia); On-site; USD 65,000 - 84,000; Full time

Job summary

DC Government, Department of Employment Services (DOES), Office of Human Resources, is seeking an administrative management and program support professional. The incumbent handles correspondence, research, and replies, maintaining databases and providing confidential operations support.

Responsibilities include improving efficiency, reviewing rules, and planning day-to-day workload under supervision. Position is in a normal office setting with in-person reporting and limited telework options

Qualifications

• Specialized experience: Experience that equip the applicant with knowledge, skills, and abilities to perform the duties.
• To be creditable, one year of specialized experience must be equivalent to at least one year at the next lower grade level.

Responsibilities

• Receives and reviews incoming correspondence, research and prepares replies.
• Maintains databases and tracking systems for efficient filing and retrieval of records.
• Provides support by briefing the supervisor on confidential matters and recommending actions.
• Evaluates procedures to improve operational efficiency and recommends changes for consistency and accuracy.

Skills

Specialized experience

Job description

DC Government, Department of Employment Services (DOES), Office of Human Resources, is seeking an administrative management and program support professional. The incumbent handles correspondence, research, and replies, maintaining databases and providing confidential operations support.

Responsibilities include improving efficiency, reviewing rules, and planning day-to-day workload under supervision. Position is in a normal office setting with in-person reporting and limited telework options