Program Support & Process Improvement Specialist

DC Department of Human Resources; Washington (District of Columbia); On-site; USD 70,000 - 80,000; Full time

Job summary

DC Department of Human Resources seeks a Program Support Specialist to provide program and administrative support for the Department of Buildings. The role includes planning and conducting analytical studies, preparing comprehensive reports, and assisting with procedures to improve efficiency and services.

The incumbent will work in an office setting, may perform site visits, and will handle special projects and studies as assigned.

Qualifications

• Specialized experience is work that has equipped the applicant with the knowledge, skills, and abilities to successfully perform the duties of the position.
• At least one year of specialized experience equivalent to the next lower grade level.

Responsibilities

• Identify need for, plan, organize, and conduct analytical studies based on management needs.
• Analyze issues, present results, and recommend administrative strategies or changes in procedures to meet new requirements.
• Develop procedures and guidelines for staff to satisfy department goals and district requirements.
• Improve effectiveness in meeting schedules, deadlines, priorities, and production goals; standardize forms and procedures.

Skills

Administrative support

Analytical thinking

Report writing

Job description

DC Department of Human Resources seeks a Program Support Specialist to provide program and administrative support for the Department of Buildings. The role includes planning and conducting analytical studies, preparing comprehensive reports, and assisting with procedures to improve efficiency and services.

The incumbent will work in an office setting, may perform site visits, and will handle special projects and studies as assigned.