Program Support Specialist

DC Department of Human Resources; Washington (District of Columbia); On-site; USD 70,000 - 80,000; Full time

Job summary

DC Department of Human Resources seeks a Program Support Specialist to provide program and administrative support for the Department of Buildings. The role includes planning and conducting analytical studies, preparing comprehensive reports, and assisting with procedures to improve efficiency and services.

The incumbent will work in an office setting, may perform site visits, and will handle special projects and studies as assigned.

Qualifications

• Specialized experience is work that has equipped the applicant with the knowledge, skills, and abilities to successfully perform the duties of the position.
• At least one year of specialized experience equivalent to the next lower grade level.

Responsibilities

• Identify need for, plan, organize, and conduct analytical studies based on management needs.
• Analyze issues, present results, and recommend administrative strategies or changes in procedures to meet new requirements.
• Develop procedures and guidelines for staff to satisfy department goals and district requirements.
• Improve effectiveness in meeting schedules, deadlines, priorities, and production goals; standardize forms and procedures.

Skills

Administrative support

Analytical thinking

Report writing

Job description

Job Summary

This position is located in the Department of Buildings. This description can be used as a generic position description for all entitles throughout DOB. Incumbent serves as a Program Support Specialist, responsible for providing program and administrative support for the assigned office. Performs special projects and prepares comprehensive reports on studies and other special assignments.

Duties And Responsibilities

Participates in the identification of the need for, planning, organizing, and conduct of analytical studies based on examination of management needs. These studies involve researching issues, analyzing, and presenting results, and recommending administrative strategies or changes in internal operating procedures to incorporate new requirements. Evaluates procedures as it relates to improving operational efficiency and makes recommendations to improve program services. Reviews analyzes existing rules and regulations relative to assigned program and recommends changes necessary for consistency and accuracy.

Assists, as directed, to develop procedures and guidelines for staff in order to satisfy the goals of the Department and the District of Columbia Government. Assists the supervisor in improving effectiveness in meeting schedules, deadlines, priorities, and production goals. Participates in the continuing review of procedures, and devises means of Improving, consolidating and/or standardizing administrative forms and procedures.

Qualifications And Education

Specialized experience is work that has equipped the applicant with the knowledge, skills, and abilities to successfully perform the duties of the position. To be creditable, applicants must have at least one (1) year of specialized experience equivalent to the next lower grade level in the normal line of progression.

Licenses and Certifications

None.

Working Conditions/Environment

The work is primarily performed in routine office setting. Some site visits may be required.

Other Significant Facts

Tour of Duty: Monday - Friday 8:15AM- 4:45PM (May be subject to change)

Pay Plan, Series and Grade: CS-0301-09

Promotion Potential: No known promotion potential

Duration of Appointment: Career Service Regular

Collective Bargaining Unit: This position is covered under a collective bargaining unit, and you may be required to pay an agency service fee through direct payroll deduction.

Position Designation: The position has been deemed security sensitive. Accordingly, the incumbent will be subject to pre-employment checks (criminal background checks, consumer credit check, traffic record checks, if applicable) as a condition of employment, and will be subject to periodic criminal background checks for the duration of your tenure.

Residency Preference: When claiming residency preference, you are required, and must agree in writing, to maintain bona fide District residency for a period of seven (7) consecutive years from the effective date of employment. You will be required to present documents (proofs) to show District residency and failure to maintain bona-fide District residency for the seven-year (7-year) period will result in forfeiture of employment.

EEO Statement

The District of Columbia Government does not discriminate or retaliate in employment on the basis of race, color, religion, sex, pregnancy, gender identity and expression, national origin, family responsibilities, political affiliation, sexual orientation, marital status, homeless status, disability, genetic information, age, membership in an employee organization, participation in a legally protected activity, parental status, matriculation, personal appearance, credit information, status as a victim or family member of a victim of domestic violence, sexual offense, or stalking, military service, or other non-merit factor.