Program Support Specialist

DC Government; Washington (District of Columbia); On-site; USD 65,000 - 84,000; Full time

Job summary

DC Government, Department of Employment Services (DOES), Office of Human Resources, is seeking an administrative management and program support professional. The incumbent handles correspondence, research, and replies, maintaining databases and providing confidential operations support.

Responsibilities include improving efficiency, reviewing rules, and planning day-to-day workload under supervision. Position is in a normal office setting with in-person reporting and limited telework options

Qualifications

• Specialized experience: Experience that equip the applicant with knowledge, skills, and abilities to perform the duties.
• To be creditable, one year of specialized experience must be equivalent to at least one year at the next lower grade level.

Responsibilities

• Receives and reviews incoming correspondence, research and prepares replies.
• Maintains databases and tracking systems for efficient filing and retrieval of records.
• Provides support by briefing the supervisor on confidential matters and recommending actions.
• Evaluates procedures to improve operational efficiency and recommends changes for consistency and accuracy.

Skills

Specialized experience

Job description

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This position is located in the Department of Employment Services (DOES), Office of Human Resources. The Department of Employment Services (DOES) mission is to connect District residents, job seekers, and employers to opportunities and resources that empower fair, safe, effective working communities.

The incumbent is responsible for providing administrative management and program support work requiring a high degree of administrative and analytical skills; and the ability to research problems and issues.

Duties and Responsibilities

Receives and reviews incoming correspondence, performs required research, and prepares appropriate replies. Maintains established databases and/or tracking systems, ensuring efficiency in tracking, filing and retrieval of official records, documents related to agency programs.Provides immediate and continuing support by briefing the supervisor on a variety of confidential matters pertaining to administrative operations, recommending courses of action, and keeping the supervisor informed of activities.

Evaluates procedures to improve operational efficiency and makes informed recommendations to improve program services. Reviews existing rules and regulations relative to the assigned office and recommends changes necessary for consistency and accuracy.Assists in improving effectiveness in meeting schedules, deadlines, priorities, and production goals. Reviews procedures, and devises means of improving, consolidating and/or standardizing administrative forms and procedures.Assists in planning and reviewing the day-to-day operation of the assigned division and informs the supervisor of the division workload, special activities, and any pending problems.

Qualifications and Education

Specialized Experience: Experience that equipped the applicant with the particular knowledge, skills, and abilities to successfully perform the duties of the position, and that is typically in or related to the work of the position to be filled. To be creditable, one (1) year of specialized experience must have been equivalent to at least one (1) year at the next lower grade level in the normal line of progression.

Licensures, Certifications, and other requirements

None

Work Conditions/Environment

The work is performed in a normal office setting.

Other Significant Facts

Tour of Duty: Monday-Friday 8:30 am- 5:00 pm

Operating Status: In-Person reporting, flexible and limited telework options available upon position eligibility and operational needs.

Promotion Potential: No known promotion potential

Duration of Appointment: Career Service – Term NTE 13-Months

Pay Plan, Series and Grade: CS-0301-11

Salary: $65,285- $84,167; Based on qualifications and funding

Collective Bargaining Unit (Union): This position is not covered by a Collective Bargaining Unit.

Position Designation: This position has been designated as Security sensitive therefore the incumbent of this position will be subject to enhanced suitability screening pursuant to Chapter 4 of DC Personnel Regulations, Suitability and as such, incumbents of this position shall be subject to criminal background checks, background investigations, and mandatory drug and alcohol testing, as applicable.

Residency Preference: Applicants claiming “Residency Preference” will be required to maintain residency in the District of Columbia for a minimum of seven (7) years from the date of employment. You will be required to present documents (proofs) to show District residency and failure to maintain bona-fide District residency for the seven-year (7-year) period will result in forfeiture of employment.

EEO Statement: The District of Columbia Government does not discriminate or retaliate in employment on the basis of race, color, religion, sex, pregnancy, gender identity and expression, national origin, family responsibilities, political affiliation, sexual orientation, marital status, homeless status, disability, genetic information, age, membership in an employee organization, participation in a legally protected activity, parental status, matriculation, personal appearance, credit information, status as a victim or family member of a victim of domestic violence, sexual offense, or stalking, military service, or other non-merit factor.