Program Manager, ReCommerce Ops & Process Excellence

Amazon Inc.; Dallas (TX); On-site; USD 74,000 - 130,000; Full time

Job summary

Amazon Inc. in Dallas, TX is seeking an experienced Program Manager to shape and drive operations improvements for the Returns & ReCommerce teams. You will lead cross-functional efforts with product, program, data, and software engineering partners to optimize customer returns processes and cost efficiency.

The role emphasizes building scalable SOPs, dashboards, and cross-team collaboration while delivering measurable performance improvements and cost savings across the OI portfolio.

Qualifications

• 3+ years of program or project management experience.
• 3+ years of defining and implementing process improvement initiatives using data and metrics experience.
• Knowledge of Excel (Pivot Tables, VLookUps) at an advanced level and SQL.
• Experience using data and metrics to determine and drive improvements.
• 3+ years of driving end to end delivery, and communicating results to senior leadership experience.
• 3+ years of driving process improvements experience.
• Experience in stakeholder management, dealing with multiple stakeholders at varied levels of the organization.
• Experience building processes, project management, and schedules.

Responsibilities

• Operational capabilities to support new business needs
• Operational processes to reduce cost through performance efficiencies
• Standard Operating Procedures to ensure compliance, quality, and scalability
• Field tools and dashboards to assist with execution of brilliant basic pillars
• Shared projects with other WWR&R teams – NCRC, ReCommerce, ROE Programs and Tech – as cross functional stakeholders
• Create dashboards and track success metrics
• The Program Managers of the OI team own scoping, designing, and implementing:Operational capabilities to support new business needs
• Operational processes to reduce cost through performance efficiencies
• Standard Operating Procedures to ensure compliance, quality, and scalability
• Field tools and dashboards to assist with execution of brilliant basic pillars
• Shared projects with other WWR&R teams – NCRC, ReCommerce, ROE Programs and Tech – as cross functional stakeholders

Skills

Program management

Process improvement

Data analysis

Stakeholder management

Tools

Excel (Pivot Tables, VLOOKUPs)

SQL

Job description

Amazon Inc. in Dallas, TX is seeking an experienced Program Manager to shape and drive operations improvements for the Returns & ReCommerce teams. You will lead cross-functional efforts with product, program, data, and software engineering partners to optimize customer returns processes and cost efficiency.

The role emphasizes building scalable SOPs, dashboards, and cross-team collaboration while delivering measurable performance improvements and cost savings across the OI portfolio.