Senior Returns Operations Integration Lead

Amazon Inc.; Factoria (WA); On-site; USD 116,000 - 160,000; Full time

Job summary

Amazon.com Services LLC is seeking a Sr. Program Manager for ReLo Ops Integration to drive strategic decisions across returns operations, product, technology and business teams.

You will assess new intakes, lead process simplification to improve associate experience, and develop field tools and dashboards to influence investments across cross-functional partners. In this role, you will partner with NCRC, ReCommerce, and ROE Programs to align on priorities, design scalable processes, and reduce

Qualifications

• 5+ years of program or project management experience.
• Experience using data and metrics to determine and drive improvements.
• Experience owning program strategy, end to end delivery, and communicating results to senior leadership.
• Experience defining program requirements and using data and metrics to determine improvements.
• MBA
• Bachelor's degree
• Knowledge of Excel at an intermediate level (e.g., pivot tables & charts, multiple criteria lookups, nested logical/IF formulas, data cleansing, array formulas, etc.)
• 5+ years of Business strategy or Non-Tech Program Management experience
• 5+ years of communicating with and presenting to executive and senior audiences experience
• 5+ years of owning program strategy, end to end delivery, and communicating results to senior leadership experience

Responsibilities

• Manage the lifecycle of complex cross-functional programs with considerable impact, defining program mission, vision, and objectives while analyzing data to drive measurable improvements.
• Assess new program and business intakes dependent on operational capacity and costs, making data-driven decisions on project prioritization and resource allocation.
• Design and implement operational capabilities, processes, and standard operating procedures to ensure compliance, quality, and scalability while reducing variable costs through performance efficiencies.
• Collaborate with product, technology, business, and operations teams as well as cross-functional partners including NCRC, ReCommerce, and ROE Programs to influence strategy and drive consensus on new investment areas.
• Develop field tools and performance dashboards that support execution excellence, regularly reviewing metrics and proactively seeking improved data mechanisms for visibility across the program lifecycle.

Skills

Program management

Data-driven decisions

Executive communication

Process improvement

Cross-functional collaboration

Excel proficiency

MBA

Education

MBA

Bachelor's degree

Master's degree

Tools

TREX app

Computer Vision

Job description

Amazon.com Services LLC is seeking a Sr. Program Manager for ReLo Ops Integration to drive strategic decisions across returns operations, product, technology and business teams.

You will assess new intakes, lead process simplification to improve associate experience, and develop field tools and dashboards to influence investments across cross-functional partners. In this role, you will partner with NCRC, ReCommerce, and ROE Programs to align on priorities, design scalable processes, and reduce