Senior Program Leader - Return Logistics & AI Excellence

Amazon Inc.; Bellevue (WA); On-site; USD 151,000 - 205,000; Full time

Benefits offered by this job

Health insurance

401(k) matching

Paid time off

Parental leave

Job summary

Amazon Inc. is seeking a strategic Program Management Office leader to transform Return Logistics operations across North America and beyond.

You will own end-to-end program delivery for automation and process excellence at Return Logistics sites, coordinating resources, mitigating risks, and driving improvements in gross recovery metrics and defects. You will influence 10+ stakeholder teams, shape product roadmaps, and drive adoption of hands-off-the-wheel tooling and low-code solutions to

Qualifications

• 7+ years of team management experience
• Bachelor's degree in supply chain, business, engineering, finance or related technical or quantitative field
• Knowledge of Microsoft Excel (macros, pivots, lookups) at an advanced level

Responsibilities

• Lead and develop a high-performing program management team, coaching members to balance long-term strategic initiatives with tactical execution while advancing AI capabilities and modern program management practices
• Own end-to-end program delivery for automation and process excellence initiatives across Return Logistics sites, coordinating resources, mitigating risks, and tracking progress to achieve measurable improvements in gross recovery metrics and operational defects
• Influence and align 10+ cross-functional stakeholder teams to drive consensus on product roadmaps and process changes, adapting communication approaches based on stakeholder backgrounds and managing expectations effectively
• Analyze complex operational data and performance patterns to identify improvement opportunities, evaluate alternatives, and implement solutions that reduce problem-solve defects while improving cost to serve for Return Logistics operations
• Drive the design and implementation of business configuration tools and low-code solutions that create hands-off-the-wheel capabilities, raising the bar on operational workflows while making it easier for associates to execute correctly

Skills

Team management

Stakeholder management

Data analysis

Education

Bachelor's degree in supply chain, business, engineering, finance or related technical or quantitative field

MBA

Tools

Microsoft Excel

Job description

Amazon Inc. is seeking a strategic Program Management Office leader to transform Return Logistics operations across North America and beyond.

You will own end-to-end program delivery for automation and process excellence at Return Logistics sites, coordinating resources, mitigating risks, and driving improvements in gross recovery metrics and defects. You will influence 10+ stakeholder teams, shape product roadmaps, and drive adoption of hands-off-the-wheel tooling and low-code solutions to