Program Manager — Returns & ReCommerce Automation

Amazon

Shepherdsville (KY)

On-site

USD 50,000 - 88,000

Full time

2 days ago

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Benefits offered by this job

Health insurance

401(k) matching

Paid time off

Parental leave

Job summary

Amazon Worldwide Returns & ReCommerce is seeking a program manager to drive automation innovations for Return Center tooling, including robotics integration and traceability features. You will partner with product managers, software engineers, and operations to scale solutions that improve item condition grading, recovery, and customer experience.

This role emphasizes data-driven decision making, cross-functional collaboration, and a flexible schedule to support global initiatives while meeting

Qualifications

2+ years of program or project management experience.
3+ years of Computerized Maintenance Management System program experience.
3+ years of maintenance planner/scheduler in industrial maintenance, manufacturing, or distribution industries experience.
3+ years of advanced Microsoft Word and Excel experience.

Responsibilities

Establish partnerships with hardware teams to develop integration needs.
Define clear metrics and KPIs for tool performance, ensuring these indicators reflect the effectiveness of new features and overall tool utility.
Construct a robust analytics framework that delivers actionable insights into tool performance and Associate behavior, enabling data-driven enhancements.
Implement a framework for collaboration with regional stakeholders to address unique use cases that impact our tools, users, and customers, ensuring global initiatives accommodate local requirements while maintaining a cohesive strategy.