Senior Returns Operations & Strategy Lead

Amazon; Bellevue (WA); On-site; USD 116,000 - 160,000; Full time

Job summary

Amazon in Bellevue, WA, is looking for a Program Manager to lead Returns operations at the intersection of product, technology, and business teams. You will assess new investments based on capacity and cost, simplify processes to improve associate experience, and drive initiatives to reduce variable costs.

You will spearhead hardware testing and scaling while aligning with cross-functional partners. This role focuses on operational innovation, designing capabilities that support new business

Qualifications

• 5+ years of program or project management experience.
• Experience using data and metrics to determine and drive improvements.
• Experience owning program strategy, end to end delivery, and communicating results to senior leadership.
• Experience defining program requirements and using data and metrics to determine improvements.
• MBA
• Bachelor's degree
• Knowledge of Excel at an intermediate level (e.g., pivot tables & charts, multiple criteria lookups, nested logical/IF formulas, data cleansing, array formulas, etc.)
• 5+ years of Business strategy or Non-Tech Program Management experience
• 5+ years of communicating with and presenting to executive and senior audiences experience
• 5+ years of owning program strategy, end to end delivery, and communicating results to senior leadership experience

Responsibilities

• Manage the lifecycle of complex cross-functional programs with considerable impact, defining program mission, vision, and objectives while analyzing data to drive measurable improvements
• Assess new program and business intakes dependent on operational capacity and costs, making data-driven decisions on project prioritization and resource allocation
• Design and implement operational capabilities, processes, and standard operating procedures to ensure compliance, quality, and scalability while reducing variable costs through performance efficiencies
• Collaborate with product, technology, business, and operations teams as well as cross-functional partners including NCRC, ReCommerce, and ROE Programs to influence strategy and drive consensus on new investment areas
• Develop field tools and performance dashboards that support execution excellence, regularly reviewing metrics and proactively seeking improved data mechanisms for visibility across the program lifecycle

Skills

Program management

Data-driven decision making

Program strategy ownership

Requirements gathering with data

Business strategy experience

Executive communication

Excel skills

5+ years of communicating with and呈sen

Education

MBA

Bachelor's degree

Tools

Knowledge of AI tools

Job description

Amazon in Bellevue, WA, is looking for a Program Manager to lead Returns operations at the intersection of product, technology, and business teams. You will assess new investments based on capacity and cost, simplify processes to improve associate experience, and drive initiatives to reduce variable costs.

You will spearhead hardware testing and scaling while aligning with cross-functional partners. This role focuses on operational innovation, designing capabilities that support new business