Program Manager, Central RME — Ops & Improvement

Amazon Inc.; Tennessee; On-site; USD 67,000 - 117,000; Full time

Benefits offered by this job

Medical coverage

Dental coverage

Vision coverage

401(k) matching

Paid time off

Parental leave

RSUs

Job summary

Amazon.com Services LLC is seeking a Program Manager within Reliability, Maintenance & Engineering (RME) to drive cross-functional programs, optimize capacity, and deliver measurable improvements across the network.

You will collaborate with RME, non-RME, and Ops stakeholders, maintain capacity models, and translate metrics into standard work while communicating risks and outcomes to leadership.

Qualifications

• 3+ years of program or project management experience.
• 3+ years of defining and implementing process improvement initiatives using data and metrics experience.
• Knowledge of Excel (Pivot Tables, VLookup) at an advanced level and SQL.
• Experience using data and metrics to determine and drive improvements.
• Experience working cross functionally with tech and non-tech teams.

Responsibilities

• Drive cross-functional programs, projects, and initiatives impacting operations; develop solutions collaboratively with RME, non-RME, and Ops stakeholders.
• Partner with RME, non-RME, and Ops stakeholders to conduct root cause analysis, eliminate operational barriers, and deliver continuous improvement initiatives across the network.
• Maintain and update capacity models including data inputs, methodology documentation, and output validation to support capacity utilization goals.
• Use analytics for data-driven decision-making; monitor performance and escal…
• Create and maintain program artifacts including business requirement documents, initiative plans, and status reports.
• Implement standard work practices that improve key business metrics and translate lessons into standards across assigned sites or programs.
• Communicate program status, risks, and outcomes to stakeholders and management; inform decision-making through clear narratives and data-backed recommendations.
• Remove operational barriers through hands‑on problem‑solving to deliver immediate results.
• As a Program Manager, contribute to a culture of operational excellence, innovation, and continuous improvement.

Skills

Program management

Process improvement

Excel advanced

SQL

Cross-functional teamwork

Data-driven decisions

Tools

Excel

SQL

Job description

Amazon.com Services LLC is seeking a Program Manager within Reliability, Maintenance & Engineering (RME) to drive cross-functional programs, optimize capacity, and deliver measurable improvements across the network.

You will collaborate with RME, non-RME, and Ops stakeholders, maintain capacity models, and translate metrics into standard work while communicating risks and outcomes to leadership.